Modula USA · 2 months ago
Technical Trainer
United States
Full-time
Remote
Entry Level
1+ years expModula USA is the leading US manufacturer of vertical lift modules and automated storage systems. The Technical Trainer is responsible for developing and conducting technical training programs for installation and service of Modula equipment to technicians and customers, ensuring effective training delivery and curriculum development.
LogisticsManufacturingSalesSupply Chain Management
No H1B
U.S. Citizen Only
Responsibilities
Delivers training classes at Modula location or on customer sites, as required
Creates training plans for technicians
Reviews and analyzes customer requirements for training
Performs skills evaluations for staff and customers and maintains training records
In coordination with the Training Supervisor: creates training curriculum and continually reviews training documentation for accuracy
Provides safety training and promotes site safety for internal & external technicians
Builds dealer relationships with timely and effective training initiatives
Provides continued mentoring for internal & external technicians
Provides active and open communication to customers and dealers so they are free to discuss their requirements, concerns, and/or issues
Provides technical phone support
Manages personal schedule, expense reports, reporting of hours, and travel arrangements
Performs other duties as assigned
Qualification
Required
High degree of integrity, resourcefulness, and professionalism in working with colleagues and clients
Relationship building, client service, and the ability to follow up in a timely manner
Strong analytic and problem-solving skills
Excellent verbal and written communication skills
Minimum of one (1) year of relative experience required
Ability to obtain a passport and pass security screenings for secure military and Department of Defense sites
Advanced knowledge of training and training delivery
Ability to represent Modula off site and exercise discretion and independent judgment with respect to Modula's machines
Minimum education of a high school diploma required
Strong computer skills, including proficiency in current versions of MS Office
Ability to operate a forklift, scissor lift, and work at heights (via ladder or lift) of 45+ feet
Ability to work within a cross functional team and provide support and assistance to all members of the team
Must be able to pass background check and drug screening
Travel up to 60% is required as our customers are located throughout the USA
Preferred
Electro-mechanical experience is highly preferred
Experience in the VLM/ARS industries is a plus
Experience developing and delivering technical training is a plus
Vocational school diploma or higher in related field is preferred
Company
Modula USA
Modula designs and produces automated storage solutions that dramatically boost productivity and accuracy, reduce storage space requirements, and enhance worker safety and job satisfaction.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Antonio Pagano
Chief Executive Officer
Sergio Bivona
INSTALLATION COORDINATOR SUPRVISOR
Recent News
2025-11-11
2025-09-16
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