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Medlogix · 2 months ago

Client Relations Coordinator

Minneapolis, MN, US

Full-time

Hybrid

Entry Level

$24/hr - $26/hr

2+ years exp

Medlogix delivers innovative medical claims solutions through a seamless collaboration of technology and skilled staff. The Client Relations Coordinator is responsible for managing client cases, ensuring thorough completion of requests, and coordinating client needs.

BillingHealth InsuranceInsuranceInsurTechMedical

Responsibilities

Manage the case to individual client requirements

Discuss case with the client and determine which type of physician is appropriate (e.g. specialty) to assign to the case

Schedule/reschedule IME’s and ancillary services from requests received via phone, fax and internet

Work with claimants to schedule appointments

Troubleshoot scheduling problems

Follow up after the exam to ensure that it took place

Coordinate/complete all follow up resulting from the order, including correspondence, transportation, interpreters and chaperones

Obtain/maintain standing time from physicians

Coordinate locations and travel arrangements for the physician if necessary

Track and perform any and all second tier follow up including reminder calls and notifications, weekly physician schedules, daily shows/no shows, etc

Develop and maintain relationships with both clients and physicians

Maintain an acceptable attendance record

Maintain proficiency with company computer system, databases and Microsoft Office Suite

Qualification

Customer ServiceCommunication SkillsMS Office ProficiencyProject ManagementMultitaskingDetail OrientationScheduling TechniquesProblem SolvingInterpersonal SkillsPersuasion Skills