Plante Moran · 5 days ago
Managed IT Manager
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $130K/yr
5+ years expPlante Moran is a leading audit, tax, consulting, and wealth management firm committed to a supportive and inclusive workplace culture. The Managed IT Manager will lead a team of consultants, oversee service delivery to clients, and ensure high-quality support while fostering strong client relationships.
AccountingConsultingFinancial ServicesInsuranceTax ConsultingWealth Management
No H1B
Responsibilities
Lead and supervise the staff consultants, ensuring timely and effective issue resolution
Serve as the primary point of contact for assigned clients, fostering strong relationships and delivering exceptional customer service
Oversee technical service delivery to clients, ensuring SLAs are met and high-quality support is consistently provided
Collaborate with internal Managed IT team members and our clients to design and implement customized managed service solutions that meet clients' goals and expectations
Conduct regular meetings and check-ins with clients to provide updates, review service performance, and address any concerns
Provide technical guidance and expertise to the team, assisting with complex technical issues and escalations
Drive continuous improvement initiatives to enhance service delivery processes and increase client satisfaction
Manage client projects from initiation to completion, ensuring successful implementation of managed services and technology solutions
Develop and maintain technical documentation standards, knowledge base articles, and standard operating procedures
Stay updated on industry trends and emerging technologies to ensure the service desk remains at the forefront of technical support
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Business, Marketing, or a related field
Proven experience (typically 5-10 years) in technical support, service desk roles, or account management within the IT services or managed services industry
Strong technical knowledge of desktop operating systems, hardware, software applications, networking concepts, and various IT domains
Excellent leadership and team management skills, with the ability to motivate and inspire team members
Exceptional problem-solving and analytical abilities to handle complex technical issues and escalations
Excellent communication and interpersonal skills, with the ability to interact with clients and colleagues at all levels of the organization
Ownership-centric mindset with a focus on delivering high-quality service and maintaining client satisfaction aligning with the firm and consulting expectations
Proficiency in CRM software and account management tools to manage client relationships and track interactions
Knowledge of IT service management frameworks (e.g., ITIL) and best practices
Ability to lift and transport moderately heavy objects, such as computers and peripherals
Local and domestic travel will be required, on occasion
Preferred
Technical certifications (e.g., PMP or CompTIA Project+) and IT certifications (e.g., CCNA, MCSE, AWS, CompTIA Security+) are advantageous
Benefits
Health, dental, vision, disability, and life insurance
Flexible Time Off
Various pre-determined holidays
401(k) plan
Flexible benefits plans
Business-related travel expense
Lodging, and meal reimbursement for business-related use
Pension plan
Discretionary bonus plan
Company
Plante Moran
Plante Moran is an accounting and business advisory firm that offers audit, accounting, tax, and business advisory consulting services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gordon Krater
Retired Partner
S
Steve Schenbeck
Partner
Recent News
2025-10-21
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