DHR Health · 2 months ago
Supervisor Patient Accounting, RMF Revenue Cycle
Edinburg, TX
Full-time
Onsite
Mid, Senior Level, Lead/Staff
10+ years expDHR Health is committed to improving the well-being of the communities it serves. The Supervisor of Patient Accounting will coordinate daily activities of the Patient Accounting collections and billing, ensuring timely and accurate billing of accounts receivables and effective management of the revenue cycle operations.
Health CareMedical
Responsibilities
Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
Demonstrates high quality Service Excellence, positive customer service and telephone etiquette by treating all customers with dignity and respect; utilizing age specific skills and knowledge
Ensures patient confidentiality requirements are met in accordance with HIPAA policies and procedures
Coordinates and manages the daily activities of RMF Revenue Cycle either directly or through subordinate supervisors and/or lead personnel
Oversee the daily operations of the patient account creation, charge entry, payment posting, patient and insurance refunds processing, patient statements and daily transmission of claims functions to ensure that all functions are processed accurately on a daily basis
Review daily production in all areas to identify and resolve issues for all assigned production
Monitors and ensures productivity reports are completed at 95% or greater at the end of the week and reviews each staff's productivity to make certain staff meet productivity standards
Completes and submits daily, weekly and monthly reports to the Manager –Director-VP RMF Rev Cycle as instructed
Performs and maintains QA on for all areas, includes trending and analysis of the data, as well as the development and implementation of action plans
Resolves issues escalated by patients and/or staff
Meets with Director/Manager regularly to effectively communicate and resolve issues, set and prioritize goals and improve processes
Works closely with peers to ensure all procedures regarding patient’s accounts are completed in a thorough and timely manner
Develops and recommends long and short range goals and specific actions to maximize results in the department
Cooperates and assists staff to foster productive teamwork
Trains and evaluates and participates in disciplinary actions and grievance responses to staff
Manages all employees with equal standards, efficiently and professionally
Responsible for payroll activities for staff. (Timecards, PTO requests, etc.,)
Responsible for the orientation of new employees
Coaches and counsels staff as necessary provides written documentation of coaching and/or counseling sessions as appropriate
Recommends termination of employees as necessary. Maintains appropriate documentation to support such recommendations
Performs employee's performance evaluations in a timely manner
Ensures all personnel policies are followed
Recommends changes in department policies and procedures to the Director
Leads in a way that motivates employees
Provides employees with guidance and supervision, but gives them sufficient opportunity to carry out their assignments and make decisions
Creates an atmosphere conducive to employee development by personal example and by encouraging and praising initiative, imagination and resourcefulness
Other duties as assigned
Qualification
Required
High school diploma/GED is required
Previous supervisory experience (3 yrs.) in Patient Accounting, Business Office preferred
Ten years (10 yrs.) healthcare experience required
Excellent customer service skills
Microsoft office suite computer skills required, Excel knowledge preferred
Good written and verbal communication skills, required
Ability to communicate clearly and concisely with all levels of management
Bilingual - English/Spanish
Requires good communication and organizational skills
Requires reasoning ability, analytical skills and good independent judgment
Ability to handle pressure, meet deadlines, and remain productive in challenging situations
Requires working with frequent interruptions
Preferred
Previous supervisory experience (3 yrs.) in Patient Accounting, Business Office preferred
Hospital experience, preferred
Healthcare certification, preferred
Microsoft office suite computer skills required, Excel knowledge preferred
One – Two (1-2) years Hospital billing experience preferred
Medical Terminology, ICD-9 Codes, CPT Codes, HCPCS code, Modifier knowledge, preferred
Company
DHR Health
DHR Health is a healthcare firm that provides cardiology, bariatrics, diabetics, children's hospital and ENT services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Meade
CEO
Carlos Cardenas
CAO
Recent News
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2025-12-22
2025-11-24
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