VesuvITas ยท 1 month ago
Contact Center Technical Project Manager
Deerfield Beach, FL
Full-time
Hybrid
Senior Level
7+ years expVesuvITas is a trusted Contact Center Solutions and Consulting company with nearly 30 years of industry expertise, specializing in enhancing customer experiences through innovative and tailored approaches. The Contact Center Technical Project Manager will manage and oversee contact center projects, develop and execute project plans, and maintain strong communication with stakeholders to ensure project success.
ConsultingCyber SecurityProfessional Services
Responsibilities
Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline
Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation. Must be able to manage complex spreadsheets, Gantt Charts, and other PM software
Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables
Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards
Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes
Oversee acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors
Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news
Project stakeholder management
Qualification
Required
5 or more years of Contact Center technology consulting or Contact Center project management experience
Minimum 7 years project management experience in the IT field, including implementation work for Unified Communications, Telecommunications, and Contact Center related work and interactions with customers
PMP (Project Management Professional) certification/ CSM (Certified Scrum Master) certification or other certifications
Extensive leadership experience and strong teaming abilities
Excellent problem-solving skills
Expert with Microsoft applications, including Word, Excel, Power Point, Project or related Agile software solutions
Preferred
Advanced knowledge of project management methodologies (Agile, Waterfall, and Hybrid)
Experience Running Agile Projects
Experience managing IT project across multiple industries (healthcare, banking, education, retail, utilities, etc.)
Experience working in a Contact Center
Bachelor's degree in engineering, computer science or related field, or equivalent work experience
Company
VesuvITas
VesuvITas is an IT consultancy for certified implementation, expert witness, professional and managed services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Sebastian Anthony Corriere KMP NPS
Chief Contact Center and Customer Experience Strategist, Founder
Company data provided by crunchbase