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Risk Strategies Company · 2 months ago

Customer Care Representative (Veterinary-Focused)

United States

Full-time

Remote

Entry Level

$15.48/hr - $19.23/hr

2+ years exp

Risk Strategies Company is a leading insurance wholesaler and program manager with offices throughout the US and Canada. They are seeking a Customer Care Representative who will answer questions and resolve problems for insureds and carriers, contributing to business retention efforts.

ConsultingFinanceFinancial ServicesInsuranceInsurTech

Responsibilities

Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols

Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards

Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)

Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution

Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured)

Audits insurance applications for accuracy and enters new insured on computerized system. Audits new business pending files by date, following up with carriers if policy is not received timely

Qualification

Customer service experienceInsurance industry knowledgeMS Outlook proficiencyMS Word proficiencyMS Excel proficiencyNYS Property & Casualty license

Required

High school diploma or general education degree (GED)

2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience

Demonstrated proficiency with computers including MS Outlook, Word, Excel

NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire

Company

Risk Strategies Company

RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group.

Founded in 1997

Boston, Massachusetts, USA

5001-10000 employees