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Shearer Supply, Inc. · 1 month ago

Senior IT Help Desk Specialist

Farmers Branch,TX,US

Full-time

Onsite

Mid, Senior Level

2+ years exp

Shearer Supply, Inc. is actively seeking a skilled Senior IT Help Desk Specialist to join their IT team at their Farmers Branch, TX headquarters. This role will support and provide assistance through problem identification, diagnosis, and resolution of issues for internal customers and agency management.

ElectronicsHeating Ventilation and Air Conditioning (HVAC)Wholesale

Growth Opportunities

Responsibilities

Senior Help Desk Specialist will support and provide problem identification, diagnosis, and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

As a Senior Help Desk Specialist, you will observe, analyze, and report data; And when appropriate makes necessary repairs to equipment

Qualification

Help desk experienceHelp desk ticketing toolsTroubleshooting Windows issuesActive DirectoryAzure Cloud ServicesVPN troubleshootingLearning custom applicationsOffice equipment proficiencyCommunication

Required

2-3 years of help desk / call center experience

2-3 years of experience working with 'help desk ticketing tools'

Experience working remotely yet as a team member

Ability to troubleshoot common Windows related issues

Working knowledge of Active Directory

Working knowledge of Domain hierarchy

Working knowledge of Azure Cloud Services and related applications

Word, Excel, Outlook, PowerPoint

Troubleshooting VPN Clients – Citrix NetScaler, Cisco VPN

Strong written and oral communication

Ability to learn and troubleshoot custom applications

Ability to sit for extended periods while performing desk-related tasks

Proficiency in using office equipment such as computers, printers, and phones

Ability to see and read computer screens and printed documents clearly

Ability to communicate effectively in person and via phone

Ability to lift and carry items up to 20 lbs

Ability to maintain focus and productivity during long periods of work

Ability to work in a standard office environment

Company

Shearer Supply, Inc.

Founded in 1983, Shearer Supply proudly serves as the exclusive American Standard Distributor for Texas, Oklahoma, Western Louisiana, Eastern New Mexico, Arkansas, Northern Mississippi, and Western Tennessee.

Founded in 1983

Farmers Branch, Texas, USA

201-500 employees