Datadog · 2 months ago
Manager 1, Technical Escalations Engineering - US-East
Boston, Massachusetts, USA
Full-time
Hybrid
Mid, Senior Level
$108K/yr - $144K/yrDatadog is a global SaaS business focused on enabling digital transformation and cloud migration. The Technical Escalations Engineering Manager will lead a team of Technical Escalation Engineers, ensuring effective client support and team development while managing performance and training initiatives.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Manage, develop, coach and mentor a team of Technical Escalation Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
Ensure successful training and onboarding of new hires
Guide the team through technical-training, certificates and additional learning and development needs
Build out documentation and knowledge base articles for a variety of technologies
Drive projects or initiatives to improve team productivity, process, or procedure
Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Qualification
Required
Manage, develop, coach and mentor a team of Technical Escalation Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog's 400+ integrations
Act as the owner for your team's accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
Ensure successful training and onboarding of new hires
Guide the team through technical-training, certificates and additional learning and development needs
Build out documentation and knowledge base articles for a variety of technologies
Drive projects or initiatives to improve team productivity, process, or procedure
Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Passionate about people management and/or mentorship with previous experience leading a team
Self-motivated, detail-attentive, and have a desire for continuous learning
A critical thinker who defaults to a client-centric approach
A tinkerer with some programming experience and a basic knowledge of Linux
Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
Benefits
Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Healthcare
Dental
Parental planning
Mental health benefits
A 401(k) plan and match
Paid time off
Fitness reimbursements
A discounted employee stock purchase plan
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
Founded in 2010
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
The Motley Fool
2026-01-05
Company data provided by crunchbase