Saks Fifth Avenue · 1 month ago
Assistant Store Director, Client Development
Woodbury Common Premium Outlets, Central Valley, NY
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $65K/yrSaks OFF 5TH is the premier destination for luxury off-price fashion. As the Assistant Store Director, Client Development, you will lead by example in delivering personalized service that deepens client relationships and drives loyalty, while also supporting business performance and team coaching.
Consumer GoodsE-CommerceE-Commerce PlatformsFashionMarketplaceRetail
Responsibilities
Model and reinforce service behaviors that create exceptional customer experiences and foster loyalty
Create memorable in-store experiences tailored to individual clients
Address client concerns related to clienteling program and implementing tailored solutions to improve future interactions
Coach team on asking the right questions and reading customer signals
Lead by example in client interaction and personalization
Refine sales and client strategies by generating insights and adjusting tactics to meet business goals
Adapt outreach client and event strategies based on business needs or feedback
Coach team on actions tied to client engagement, sales goals, and clienteling targets
Use product knowledge to inform strategic business decisions and coaching
Provide coaching and training on credit, loyalty and clienteling strategies
Focus on achieving targets while holding the team accountable for performance and results
Create and execute event strategies, client communication flows and brand standards
Use business insights and calendar planning to drive long-term client development
Act as de facto store leader in the Store Director’s absence, using sound judgment to maintain operations and optimal customer experience
Qualification
Required
Proven leadership experience in a customer-focused, relationship-based retail environment
Deep understanding of clienteling strategies and personalized service best practices
Strong coaching ability in areas of selling, client engagement, loyalty programs, and service recovery
Experience using data and insights to shape sales and client development strategies
Ability to create and execute in-store experiences and events aligned with brand standards
Skilled in driving performance through goal-setting, feedback, and accountability
Strong communication, planning, and decision-making skills
Comfortable making independent operational decisions when acting as store leader
Flexibility to work evenings, weekends and public holidays
Benefits
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
A variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
Company
Saks Fifth Avenue
Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style.
Founded in 2021
5001-10000 employees
H1B Sponsorship
Saks Fifth Avenue has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (24)
2023 (30)
2022 (59)
2021 (11)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$965MKey Investors
STORY3 Capital PartnersInsight Partners
2024-04-15Private Equity
2021-05-12Debt Financing· $465M
2021-03-05Private Equity· $500M
Leadership Team
Michael Hite
Chief Technology Officer
Alexandra Levin
Director, Business Development & Strategic Partnerships
Recent News
2024-12-28
Business Wire
2024-11-12
Company data provided by crunchbase