Evoraa Healthcare · 1 month ago
Admissions Development Representative
Brentwood, TN
Full-time
Onsite
Entry Level
1+ years expEvoraa Healthcare is committed to helping individuals and families take the first step toward recovery. The Admissions Development Representative (ADR) is responsible for high-volume outreach to prospective clients, engaging them with compassion and professionalism to facilitate the admissions process.
Government Administration
Responsibilities
Builds trust and rapport with callers, often serving as the first point of contact for those seeking help
Demonstrates compassionate communication skills when assisting clients in a crisis situation
Conducts timely follow-up with all new inquiries, ensuring no potential client goes uncontacted
Responds promptly to inbound calls, texts, emails, and other inquiries as needed
Identifies potential barriers to admission (financial, clinical, logistical) and escalate appropriately
Engages each caller with empathy, professionalism, and urgency
Identifies the caller needs and readiness for treatment
Follows established scripts and call flows to ensure consistency and compliance
Conducts a high volume of outbound calls to engage warm leads and prospective clients
Meets or exceeds key performance indicators (KPIs), including outbound call volume, contact rate, and successful transfers
Follows all applicable policies and procedures for Admissions Center
Participates in flash meetings and performance huddles to review team metrics and outreach priorities
Maintains accurate, timely data entry in CRM and call-tracking systems to support reporting and performance monitoring
Adjusts effectively to shifting priorities, client needs, and departmental changes
Contributes feedback to leadership on process improvements
Maintains an understanding of Evoraa’s facility offerings, treatment programs, and levels of care to speak confidently with prospective clients
Ensures compliance with all documentation, regulatory, and company standards
Other duties as assigned
Qualification
Required
High school diploma or GED required
Ability to work a flexible schedule to meet the demands of the business; this includes evenings, weekends, and holidays
Positive, team-oriented attitude with a willingness to learn
Basic proficiency in CRM systems, Microsoft Office, or similar platforms
Ability to manage a high-volume pipeline while maintaining accuracy
Ability to manage multiple calls and tasks efficiently
Ability to learn and effectively use call-tracking systems to manage pipeline
Basic understanding of managed care and mental health insurance benefits
Works well with peers, supervisors, and cross-functional teams to support seamless client handoffs
Understands and adheres to HIPAA, company policies, and ethical standards in handling sensitive client information
Preferred
1+ year of customer service, sales, or healthcare experience preferred
Company
Evoraa Healthcare
Evoraa Healthcare utilizes a highly skilled group to perform administrative, clinical, and compliance management for treatment centers in the southeast.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase