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DAG Tech · 2 months ago

IT Support Engineer

NYC Metro Area

Full-time

Onsite

Mid Level

$82K/yr - $82K/yr

DAG Tech is a leading innovator in the IT services industry, driven by their exceptional team dedicated to delivering results the right way. They are seeking a Tier II Technical Support Engineer to provide front-line support and management of technology systems, ensuring excellent service desk support for end-users.

Cloud ComputingConsultingCyber SecurityInformation Technology

Growth Opportunities

Responsibilities

Deployment & configuration of firewalls, switches, VLANs, Wi-Fi, VPNs

Access control systems (badge readers, door controllers, software integration)

Security camera setup (IP cameras, NVRs, PoE, remote access configuration)

ISP coordination and WAN setup (circuit provisioning, failover testing)

Server rack build-outs and cable management (rack assembly, labeling, UPS)

Cloud migration experience (Google Workspace, Microsoft 365, AWS, Azure)

Office IT build-outs and conference room AV setup (Logitech Rally, Tap, ClickShare)

Procurement and hardware staging (BOM review, pre-configuration, logistics)

Vendor coordination (cabling, AV, electrical contractors)

Technical documentation (network diagrams, configuration records, SOPs)

Project coordination and task tracking (status updates, milestone reporting)

Client support and onboarding (email setup, conference room training)

Strong troubleshooting and problem-solving skills (hardware/software/network)

Adaptability and multitasking across diverse IT environments

Excellent communication and collaboration with internal teams and clients

Qualification

Firewall configurationVPN setupCloud migrationTroubleshooting skillsWindowsMacTechnical documentationCustomer serviceTeam playerCommunication skillsAdaptability