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Dollar General · 2 months ago

Sr. Director, IT Operations & Services

GOODLETTSVILLE, Tennessee

Full-time

Onsite

Director/Executive

12+ years exp

Dollar General is a retail company that has been delivering value to shoppers for over 80 years. They are seeking a Senior Director of IT Operations & Services to lead a team providing technology-based services and to define strategies for innovation and service delivery. The role involves managing technology assets, collaborating with IT peers, and ensuring service excellence.

Retail

H1B Sponsor Likely

Responsibilities

Develop a vision of the ITOS of the future, by defining strategies (such as hybrid-cloud), and by leading innovation initiatives which result in the deployment of new services or new service-delivery processes

Hire, develop, and inspire a talented and engaged team of leaders and staff made up of internal staff, contractors, and managed service providers

Participate as a key contributor in the company’s information technology strategy and initiatives

Participate as a member of IT’s senior leadership team in the evolution of DGIT’s vision and continued implementation of its organizational transformation

Work collaboratively with peers in IT who engineer applications and infrastructure, coordinate standards and plans, provide information security services, provide customer service, provide business administrative services, and manage relationships with business customers (BRMs)

Propose and manage CapEx and OpEx budgets for infrastructure services and for new investments in infrastructure and service delivery

ITOS owns all technology infrastructure assets and any enterprise applications (applications used by the entire enterprise, but not business-unit-specific applications) and end-user computing tools. ITOS leaders have full authorities over these technology assets, and matching accountabilities for providing technology services that meet the needs of the organization

Operate existing assets and deliver resulting services with excellence, including safety, availability, reliability, service level, ease of access, and other attributes of service quality – including cloud-based services where cloud vendors are incorporated into ITOS service-delivery capabilities

Work with ITOS customers to understand current and future demand for technology services, and work with solution suppliers (internal engineering teams, which do not report to this position) to select and source the right technologies and cloud services needed to deliver its services

Manage technology assets throughout their life-cycle (from acceptance into production to their retirement from service), including defining requirements, managing the deployment of services, enterprise capacity management, and sunsetting

Manage service vendors (such as cloud), including selection (e.g., RFP/RFI processes), contracts, performance management, and service integration

Prevent, mitigate the damages of, and recover from risks such as information security incursions and disasters (business continuity)

Comply with all relevant laws, regulations, and DG policies

Qualification

IT operations managementService managementFinancial managementPeople managementAsset managementBusiness managementTechnology awarenessProblem managementConceptual structure skillsDistributed team managementITIL knowledgeCommunication skills

Required

People management, including selection, empowerment, guidance, coaching, inspiring, and performance management

Asset management, including enterprise capacity planning and life-cycle planning

Business management, especially of a XaaS business (internal or commercial)

Financial management, including CapEx and OpEx budget planning and execution

Technology awareness of the broad range of current and near-future technologies (at the “smart buyer” not engineer, level)

Problem management, to thoroughly assess complex problems, collaborate with various levels of management and technical personnel, conceptualize effective solutions, communicate strategies, and partner with key stakeholders to bring initiatives to successful conclusions

Service management, from ideation through their life cycles, including the creation, implementation, ongoing operations, and refresh / retirement phases

A focus on, and excellence in, the design of reliable, repeatable processes

Experience managing and collaborating with distributed teams, including offshore third-party organizations and remote employees

Strong oral and written communication skills, with both technical and non-technical people, and the ability to speak in front of large audiences

Strong conceptual structure skills (the ability to deconstruct and organize ideas)

Compatibility with the vision of running IT as a business, and more specifically, running IT operations as a business

Bachelor's degree

Knowledge of ITIL and/or other relevant best-practices frameworks

Twelve or more years in the information technology field

Seven or more years of leadership experience in an IT operations function or (ideally) in a XaaS business

Company

Dollar General

Glassdoor2.7

Dollar General has been Serving Others for approximately 85 years.

Founded in 1973

Goodlettsville, Tennessee, USA

10001+ employees

https://www.dollargeneral.com/

H1B Sponsorship

Dollar General has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (41)

2024 (29)

2023 (47)

2022 (20)

2021 (5)

2020 (4)