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Esquire Deposition Solutions, LLC · 7 hours ago

Specialist, Learning & Development

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Esquire Deposition Solutions, LLC is a leader in legal support services, known for their innovation and dedication to client satisfaction. The Specialist, Learning & Development will develop, deliver, and refine training programs to enhance employee performance and client experience.

Big DataLaw EnforcementLegalSoftware

Responsibilities

Create structured onboarding plans to ensure seamless transitions for new hires

Execute onboarding and training programs within assigned business functions

Develop and deliver training programs focused on technical accuracy, customer service, and adherence to company policies

Evaluate training effectiveness through assessments and feedback

Facilitate instructor-led sessions to address performance gaps and organizational changes

Maintain and update training materials in Esquire’s content and learning management systems

Collaborate with stakeholders to update and improve learning content

Work with the centralized Learning & Development team to manage e-learning content

Help define and implement quality standards for employee performance

Identify training opportunities to enhance the client experience

Report training updates and performance concerns to stakeholders

Conduct site visits to assess performance and ensure compliance with company standards

Provide short-term, on-site leadership during staffing transitions

Act as a subject matter expert (SME) for departmental procedures

Perform other duties as assigned

Qualification

Training program developmentCustomer service experienceMicrosoft Office SuiteLeadership abilitiesManage multiple prioritiesZoom proficiencyConfluence proficiencyNetSuite experienceCommunicationProblem-solving abilitiesDetail-orientedSelf-motivated

Required

High school diploma or equivalent required

2+ years at Esquire or in relevant functional areas; 5+ years in customer service

Strong communication, leadership, and problem-solving abilities

Proficient in Microsoft Office Suite, Zoom, and Confluence; NetSuite experience preferred

Detail-oriented, self-motivated, and able to manage multiple priorities in a dynamic environment

Must maintain regular attendance and be able to travel as needed

Preferred

NetSuite experience preferred

Company

Esquire Deposition Solutions, LLC

Esquire, a national provider of remote and in-person deposition management solutions, court reporting services, and technology, helps law firms, insurance companies, and corporate legal departments get depositions right every time.

Founded in 1978

Atlanta, Georgia, USA

201-500 employees