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Zeta Global · 18 hours ago

Senior Client Success Manager

New York, United States

Full-time

Onsite

Mid, Senior Level

$90K/yr - $110K/yr

6+ years exp

Zeta Global is an AI-Powered Marketing Cloud that simplifies sophisticated marketing through its platform. The Senior Client Success Manager will ensure clients meet campaign performance goals while collaborating with internal teams to drive account growth and manage client relationships effectively.

AdvertisingAnalyticsInformation ServicesMarketing

Hiring Manager

Natalia DeLaRosa

Responsibilities

Apply knowledge of Zeta offerings, client goals/objectives, industry trends, etc. to develop strategic recommendations for account growth, performance improvements, creative enhancements etc

Serve as primary point person for any/all campaign requests and communication with clients, including creative changes, pacing reports, performance reports, client meetings, campaign recommendations, etc

Rapidly acquire a deep and technical understanding of Zeta’s core offerings, campaign analyses, competitive solution advantages, and the processes that power them with the ability to articulate the benefits of each persuasively to prospects and customers

Coordinate, manage, and organize all facets of campaign management including custom creative buildouts, data management, and thorough documentation of all processes associated with your book of clients

Conceptualize and manage project timelines, coordinating with internal teams to meet client goals

Lead weekly client status meetings and own client-facing project management documentation to track deliverables

Liaise with both internal and external teams, maintaining clear documentation and accountability to track deliverables

Monitor both internal and third-party reporting for features like pacing, performance and budgetary purposes

Work closely with internal teams to provide continued feedback and analysis for campaigns, inclusive of optimization suggestions and recommendations

Share accumulated expertise with clients to advise on campaign strategies that aim at generating scalable performance results

Partner with the Zeta Analytics and Client Development teams to prepare post-campaign analysis reports for clients

Manage new and existing client campaigns to successfully meet and exceed client performance expectations and maintain strong relationships with advertisers to ensure long-term success

Manage the flow of campaigns from start to finish

Qualification

Online advertising experienceClient relationship managementAnalytical skillsProject managementPresentation skillsPersuasive writingTeam accountabilityCommunication skillsOrganizational skillsTime management

Required

6+ years of experience in online advertising within Customer Success/Account Management, and/or Sales function

Comfort holding yourself and your teammates accountable to mutual agreements and goals

Demonstrated ability to develop and nurture relationships and positively impact all levels of the decision-making process

Proud reputation as a 'go-getter' with comfort digging into challenges

Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational and time management skills

Passion for media and data, and a thorough understanding of the digital advertising industry

Strong analytical skills, including high level of comfort with Excel

Strong presentation skills, including a high level of comfort with PowerPoint

Excellent persuasive writing, communication, and presentation skills

Able to work independently, while being open to direction and guidance

Travel as needed