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Murgado Automotive Group · 2 months ago

BDC Agent / Call Center (Sales/Service) - Brickell Honda, Miami, FL

Miami, FL

Full-time

Onsite

New Grad, Entry Level

$14/hr - $20/hr

Murgado Automotive Group is seeking customer-focused individuals to join their luxury automotive team at Brickell Honda. The BDC Agent will handle customer inquiries, schedule appointments, and provide excellent service to ensure client satisfaction.

AutomotiveTransportation

Responsibilities

Handle inbound and outbound calls to assist customers with sales or service inquiries

Follow up on leads and schedule sales appointments and service visits

Provide excellent customer service to ensure satisfaction and build loyalty

Maintain and update customer information in our CRM system

Collaborate with sales, service, and marketing teams to meet client needs

Qualification

Customer serviceSales experienceCRM systemBilingual (English/Spanish)Team collaborationDetail-orientedFast-paced environment

Required

Handle inbound and outbound calls to assist customers with sales or service inquiries

Follow up on leads and schedule sales appointments and service visits

Provide excellent customer service to ensure satisfaction and build loyalty

Maintain and update customer information in our CRM system

Collaborate with sales, service, and marketing teams to meet client needs

A friendly and professional communicator who thrives in a fast-paced environment

Comfortable making 100+ outbound calls and working with a team

Organized, detail-oriented, and able to manage multiple tasks effectively

Previous experience in customer service, sales, or hospitality is a plus (automotive experience is a bonus but not required)

Preferred

Bilingual in English and Spanish is a bonus!

Benefits

401(k) Plan: With company match.

Paid time off.

Discounts on vehicles, parts, and services.

Company

Murgado Automotive Group

Murgado Automotive Group is one of America’s most exciting automotive groups, where you will find an extensive selection of Audi, Alfa Romeo, Bentley, BMW, Buick, Cadillac, Ferrari, GMC, Honda, Infiniti, Mazda, Mercedes-Benz Luxury Pre-Owned, Porsche, Volkswagen & a wide variety of Certified pre-owned vehicles.

Founded in 2001