EDSI · 2 months ago
Performance Data Specialist
PA CL Lehigh Valley
Full-time
Onsite
New Grad, Entry LevelEDSI is a company focused on case management and performance. The Performance Data Specialist will support program operations through accurate data capture and reporting, ensuring compliance with guidelines and improving program processes.
ConsultingEducationLegal
Responsibilities
Support program operations through real time, accurate data capture of customer flow from outreach and eligibility, enrollment and participation to program performance outcomes
Generate and review required reports per scheduled deadlines and monitor performance outcomes related to cross program goals
Utilize recruitment and outreach strategies as needed to support program enrollment benchmark through tracking program candidates and referral to enrollment rates
Conduct internal and partner orientations on program services, eligibility and documentation requirements
Assist with timely, accurate and complete eligibility determination for program applicants
Work with staff to ensure customer flow, service delivery and data management across PA CareerLink® Lehigh Valley locations are efficient and effective
Identify and evaluate methods for improving program processes and services and make recommendations to program management
Ensure data entered on the required system(s) is current, accurate and timely
Conduct weekly, monthly, quarterly and annual monitoring to ensure compliance with contractual and state guidelines
Provide cross program performance training and support to various teams
Audit participant files for accuracy & compliance; responsible for the integrity of participant files
Ensure full adherence to required data deadlines
Participate in monthly caseload reconciliations across programs to audit all data points
Provide regular and ad-hoc reports as requested from program management
Timely, accurate, and concurrent data entry on all required systems
Ability to retrieve and present data a clear and effective visual graphic
Generate queries and work with various team to strategize retrieval of needed outcomes
Identify and relay quality assurance service gaps so as to support staff development through weekly team check-ins
Implement and adhere to the quality assurance system
Provide research and support for critical team decisions
Manage monthly and annual ISO audits and compliance
Other opportunities as available
Qualification
Required
Quality assurance, data handling and process monitoring experience
Attention to detail and proficient in Microsoft Office Suite required
Strong interpersonal skills and previous experience in team-oriented environments
Excellent communication, analytical and problem-solving skills
Access to reliable transportation
Preferred
Bachelor's degree or equivalent experience preferred
Company
EDSI
EDSI is a professional training company specializing in workforce development and customized training services.
Founded in 1979
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chuck Mouranie CTP
Partner
Hector Lorenzo
Community Partner Manager
Recent News
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