Vay · 3 hours ago
Head of Remote Driving Operations
United States
Full-time
Remote
Director/ExecutiveVay is a pioneering company in urban mobility, utilizing Remote Driving technology to transform transportation. The Head of Remote Driving Operations will oversee the Remote Driving Center, ensuring efficient and safe operations while leading a team and collaborating with various departments to enhance service delivery.
AutomotiveAutonomous VehiclesInformation TechnologySoftware
Responsibilities
Lead, coach, and develop a growing team of Remote Drivers and Shift Leads, ensuring consistent operational excellence
Define clear performance expectations, training programs, and career paths
Foster a culture of safety, accountability, and continuous improvement within the Operations Control Center
Own daily performance of remote driving operations, ensuring service-level targets (safety, uptime, quality) are consistently met
Manage scheduling, shift coverage, and workload balancing across multiple locations and time zones
Oversee real-time monitoring and incident response, coordinating cross-functionally with Fleet, Safety, and Tech Ops teams
Continuously evaluate and refine operational workflows to maximize efficiency and minimize downtime
Implement process improvements and automation tools to enhance driver experience and reliability
Standardize procedures across shifts and markets for consistency and scalability
Ensure compliance with all operational safety standards, regulations, and company protocols
Partner with Safety and Legal teams to manage incident response and root cause analysis
Promote a proactive safety culture through regular training and auditing
Work closely with Product and Engineering to improve teleoperation tools and system reliability
Partner with Fleet Operations on vehicle availability and readiness
Align with Customer Support and Claims to ensure smooth handover of incident reports and service issues
Track and analyze operational KPIs
Provide regular reports and insights to the VP of Operations and leadership
Use data to drive decisions, identify trends, and predict operational needs
Qualification
Required
Operational leadership in high-intensity, 24/7 control center or fleet environments (mobility, aviation, logistics, or remote operations)
Proven track record managing large or distributed teams such as dispatchers, control center operators, remote drivers, or transport coordinators
Experience building and scaling operations in mobility tech, logistics, ride-share, or delivery networks
Deep understanding of real-time operations management such as monitoring live systems, responding to incidents, and maintaining service continuity
Comfortable with data-driven decision making, using metrics such as utilization, uptime, incident rates, and SLA performance to guide team focus
Strong people leader, capable of inspiring, coaching, and holding accountable a team of shift leads and remote drivers
Hands-on, calm under pressure, and decisive in live operations environments
Naturally collaborative: thrives at the intersection of Operations, Safety, Product, and Engineering
Obsessed with safety, precision, and reliability, balancing innovation with operational discipline
Strategic thinker who can build scalable systems but also loves rolling up their sleeves when needed
Excellent communicator, able to align leadership and frontline staff through clarity, empathy, and data
Builder mentality: eager to design and refine a new, tech-enabled operational model
Enjoys working in fast-paced, high-growth environments with evolving processes
Empathetic yet structured: leads with trust but enforces accountability
Curious about technology and how human operations can integrate seamlessly with automation
Motivated by impact and team development, not just process control
Preferred
Exposure to automation tools, telemetry systems, and remote monitoring technology is highly desirable
Benefits
ESOP stock options: A stake in Vay’s future - not just a salary.
Unlimited Paid Vacation Days
401(k) programme
Health, Dental & Vision Insurance
All Vay team members receive 30% off their Vay rides
Wellness Hub free gym access & wellness app subscriptions
Exclusive external discounts
$350 Home office budget
Relocation financial assistance when relocating to Las Vegas
Regular team events throughout the year
Company
Vay
Vay is a teledriving technology company that enables the remote operation of cars, revolutionizing urban transportation.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$191.82MKey Investors
GrabEuropean Investment Bank
2025-11-10Corporate Round· $60M
2024-10-17Debt Financing· $36.82M
2022-03-28Angel
Leadership Team
Thomas von der Ohe
Co-Founder and CEO
Bogdan Djukic
Co-Founder
Recent News
2025-11-28
Company data provided by crunchbase