Brown University Health · 3 weeks ago
Sr UC Analyst
Providence, RI
Full-time
Hybrid
Senior Level
$33.53/hr - $55.31/hr
6+ years expBrown University Health is a healthcare institution seeking a Senior Unified Communications Analyst. This role involves building, deploying, and managing the enterprise unified communications infrastructure and providing support for voice services and related technologies across the organization.
EducationHealth CareMedicalUniversities
Responsibilities
Build and deploy enterprise unified communications infrastructure, systems and endpoints
Provision unified communications services
Provision traditional analog services and VOIP services
Provide end user telephony support
Perform moves, adds and changes
Configure, install and troubleshoot VOIP and analog phone sets
Create and configure voice mailbox
Support Call Center telephony infrastructure and services
Coordinates and participates in delivery of services
Support advanced provisioning and service deliveries
Adheres to established design &configuration standards
Provide support for assigned projects
Collaborate with staff on assigned projects
Meet established schedules and timelines
Ensure implemented solution meets project deliverables and adheres to defined standards and best practices
Maintain project documentation
Provides operational support for the enterprise unified communications infrastructure and related technologies
Support maintenance activities
Performs proactive monitoring of the infrastructure and systems
Maintain infrastructure support documentation
Maintain hardware inventories of telecommunications equipment and assets
Create and maintain telecommunication documentation
Build knowledge and technical skill with supported systems
Provides off- hours on call coverage (potentially including weekends and holidays) as required
Ability to travel to Lifespan locations required
Mentors junior staff and provides training to staff members of the team
Performs other duties as assigned
Qualification
Required
Equivalent to a Bachelor's degree in Computer Science, Electrical Engineering, IS, or related field preferred
Current certification in Cisco Voice (CCENT, CCT) and other relevant technologies a plus
Must have solid understanding of telephony, TDM, VOIP, voice gateways IP, network technologies and protocols
A combination of related certification and experience may substitute for a degree
Six years increasingly responsible related work experience in telephony voice systems including at least four years of related experience with VOIP and unified communications systems
Ability to travel to Lifespan locations required
Provides off-hours on call coverage (potentially including weekends and holidays) as required
Company
Brown University Health
Brown University Health provides an integrated academic health system offering hospital services, outpatient care and clinical education.
10001+ employees
H1B Sponsorship
Brown University Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2022 (3)
2021 (1)
Funding
Current Stage
Late StageRecent News
Providence Business News
2025-12-30
Providence Business News
2025-12-24
Providence Business News
2025-12-24
Company data provided by crunchbase