eMed · 3 months ago
Desktop Support Engineer (On-Site)
Miami, FL
Full-time
Onsite
Mid LeveleMed is seeking a Desktop Support Engineer to offer technical support to internal clients. The role involves installing, upgrading, and resolving issues with hardware and software systems while ensuring prompt and accurate customer service to enhance client satisfaction.
Communications InfrastructureHealth CareInternetSoftware
Responsibilities
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Help create technical documentation and manuals
Qualification
Required
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Mac OS environments, Okta, and Google Workspace
Hands-on experience with MDM Workspace one, JAMF, Kanji
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude
Degree in Information Systems, IT Management, MIS, Computer Science, or equivalent experience
Preferred
IT and/or networking certifications a plus
Google workspace experience a plus
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k with Company Match)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Free Food & Snacks
Wellness Resources
Company
eMed
eMed provides on-demand, verified care and chronic disease management programs. It is a sub-organization of Merge Healthcare.
Founded in 2020
51-200 employees
H1B Sponsorship
eMed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Aon
2025-08-18Corporate Round
2020-01-01Series Unknown
2004-09-15Acquired
Leadership Team
Amy Elkins
Chief Operating Officer
Dyan Hes
Chief Medical Officer
Recent News
2025-10-04
2025-09-12
Company data provided by crunchbase