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Ontic · 2 months ago

Implementation Manager

United States

Full-time

Remote

Senior Level

$100K/yr - $120K/yr

5+ years exp

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. The Implementation Manager will work directly with clients to tailor implementations to their needs, lead onboarding processes, and ensure successful product adoption through collaboration and ongoing support.

Information TechnologySaaSSecuritySoftware

Comp. & Benefits

Responsibilities

Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and directly configuring the software to ensure successful product adoption

Conduct regular project status meetings with clients and internal stakeholders

Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded

Provide ongoing customer support and training to ensure continued product adoption and satisfaction

Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the customer experience

Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices

Ensure customer data and information is accurate, up-to-date, and secure

Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience

Qualification

SaaS implementationProject managementAnalytical skillsCloud-based softwareSoftware implementation toolsGoogle SheetsExcelSFDCDomoPendoJIRAGuideCXCommunication skillsProblem-solving skills