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Raymond James · 2 months ago

Sr. ServiceNow Engineer

Saint Petersburg, Florida - United States

Full-time

Hybrid

Senior Level

Raymond James is seeking a Sr. ServiceNow Engineer for their ServiceNow Solutions team. The role involves analyzing business requirements and developing technical solutions on the ServiceNow platform while managing complex problems independently.

BankingFinancial ServicesInformation TechnologyInsuranceWealth Management

Growth Opportunities

No H1B

Responsibilities

Analyzes system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems

May recommend new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities. Remains current with new technologies

Obtains and evaluates information on factors such as reporting formats required, costs, and security needs to determine hardware configuration

Participates in software system testing and validation procedures, programming and documentation

Provides technical advice and assists in solving programming problems

Writes and/or reviews system specifications, including output requirements and flow charts

Reviews test results; documents test activities, and records remedial actions

Ensures proper analysis of problems and programming approaches to prevent rework and schedule slippage

Performs other duties and responsibilities as assigned

Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new routine applications to meet customer requirements

Design and perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues

Monitor, identify, and correct more complex software defects to maintain fully functioning applications software

Maintain a roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements

Implement required security measures and provide input on their design, monitoring performance to notify security experts of any problems

Create and maintain technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur

Explore and develop a basic understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Qualification

ServiceNow ModulesJavaScriptIntegrationsScoped ApplicationsFlow DesignerIntegration HubService PortalTechnical GuidanceITIL Foundation CertificationServiceNow Certification

Required

Knowledge of ServiceNow Modules (i.e., ITSM, ITOM, ITBM/ SPM, GRC/ IRM, SecOps, Vulnerability Response, Service Portal, SAM Pro, Integration Hub, and/or Performance Analytics.)

Development skills in JavaScript on the ServiceNow Platform

Experience with integrations (e.g., REST APIs, LDAP, Active Directory, JDBC, Orchestration, etc.)

Experience with Scoped Applications

Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements

Works without supervision and provides technical guidance when required on developing software using programming languages

Works without supervision and provides technical guidance when required on monitoring, diagnosing and fixing technological problems

Works without supervision and provides technical guidance when required on ensuring that IT applications meet required specifications by designing, executing and reporting on tests of systems and services

Works without supervision and provides technical guidance when required on managing information throughout its lifecycle by designing and executing appropriate architectures, policies and practices

Works without supervision and provides technical guidance when required on maintaining the security, integrity, compliance and continuity of IT systems and services

Bachelor's: Business Administration, High School (HS) (Required)

General Experience - 7 to 12 months