Northwestern Mutual · 1 day ago
Investment Client Services Specialist - Top Advisor
Franklin, WI
Full-time
Hybrid
Mid Level
$49K/yr - $90K/yr
3+ years expNorthwestern Mutual is a leading financial services company, and they are seeking an Investment Client Services Specialist to support their top 250 Wealth Advisors. This role involves delivering exceptional investment operational support, managing client inquiries, and fostering strong relationships with advisors and their teams.
AdviceConsultingEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceWealth Management
Responsibilities
Resolves a variety of investment operations inquiries and escalations from home office leaders, field staff or other team members. Uses industry knowledge and analytical skills to resolve problems
Researches and responds to client issues including but is not limited to placing trades, assisting clients with system access and navigation, assisting clients with account maintenance and inquiries, discussing the latest market trends responding to research requests and providing investment education to our clients
Provides ongoing home office supervision/oversight function of investment advisory accounts to ensure supervisory integrity and compliance to ensure core fiduciary responsibilities are being met
Promotes client retention and identifies opportunities to build existing relationships through timely and accurate operational processing and service quality. Establishes and maintains strong relationships with customers and team members while providing quality service and support
Works with other specialists, consultants and managers to handle the day-to-day monitoring of the area including managing service levels for the call center and daily processing work. Developing ability to direct and coordinate the team's service activities and identifying changing service demands
Assists team members as they work through complex case work or items beyond their knowledge base
Prioritizes and organizes responsibilities and uses appropriate resources within and outside of immediate work area. Collaborates with internal customers and cross-functional teams to resolve problems as needed
May review work of office staff team members to ensure quality and accuracy. May contribute input into performance evaluation process
Participates in and may lead process improvement, product introduction, or system enhancement across the division. Participates in system testing and system maintenance that requires operational expertise
Keeps informed of developments in the industry and anticipates information needed by others and is responsible for communicating change
Qualification
Required
Bachelor's degree in Business or related field or equivalent industry experience
Broad professional knowledge of the investment industry gained through a minimum of three years in an investment service or operations capacity
Demonstrated leadership and interpersonal skills
Experience with building and cultivating relationships with advisors and field teams
Demonstrated analytical skills and confidence to make judgments and decisions involving ambiguity
Strong interpersonal and written communication skills
Demonstrated ability to positively influence and work cooperatively with employees at all levels
Demonstrated ability to proactively react to change
Self-motivated and self-directed with the ability to manage multiple assignments with minimal guidance or direction
Strong technical knowledge of the operational aspects related to brokerage and advisory services/products
Demonstrated ability to apply knowledge across complex business areas and manage projects in a cross functional environment
Strong business acumen and demonstrated ability to learn new business concepts and procedures
Depending on the specific job responsibilities assigned, this position could either require a minimum of a FINRA Series 6 or FINRA Series 7
Benefits
Flexible work schedules
Concierge service
Comprehensive benefits
Employee resource groups
Company
Northwestern Mutual
Northwestern Mutual delivers financial security to millions with life, disability income and long-term care insurance, and investments.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Timothy Gerend
Chairman, President and CEO
Phil Odella
COO/CFO
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