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Lightspeed Systems · 5 days ago

Associate Account Manager

Austin, TX

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Lightspeed Systems is hiring an Associate Account Manager to support their Account Management team and develop future Account Managers. This hybrid role involves hands-on exposure to customer relationships, renewals, and revenue growth within the K–12 EdTech space, focusing on supporting day-to-day account activities and collaborating cross-functionally to ensure a strong customer experience.

EdTechEducationInformation TechnologyMobile DevicesNetwork SecuritySoftware

Responsibilities

Support Account Managers with day-to-day customer communications and account activities

Prepare renewal summaries, performance insights, and materials for customer reviews

Monitor account health using CRM and analytics tools to identify risks and opportunities

Track renewal dates and assist with pricing proposals and contract preparation

Coordinate with internal teams to support timely delivery of customer needs

Maintain accurate account records and notes in Salesforce

Conduct basic research on customer trends and industry insights to support account strategy

Participate in customer calls to build skills in presentation and relationship management

Qualification

SalesforceCRM toolsGoogle WorkspaceMicrosoft OfficeMulti-taskingInterest in salesInterest in technologyInterest in educationCommunication skillsOrganizational skillsAttention to detail

Required

0–2 years of experience in sales support, customer success, account coordination, or a related role

High school diploma or equivalent required; college degree preferred

Interest in sales, technology, and/or education

Strong written and verbal communication skills

Strong organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Comfort working with CRM tools (Salesforce preferred) and Google Workspace or Microsoft Office

Preferred

Exposure to SaaS or EdTech environments

Interest in pursuing a career in account management or sales

Benefits

Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.

Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.

Retirement-- 401(k) matching up to 6%

Other -- Work from where it makes sense. Pet insurance.