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ASM Global · 2 months ago

IT AV Specialist

Boston, MA

Full-time

Onsite

Entry, Mid Level

1+ years exp

ASM Global, in partnership with Legends, is dedicated to redefining excellence in live events and entertainment. The IT/AV Specialist will provide support for IT and AV operations at the View Boston Observatory, ensuring smooth functioning of systems and delivering excellent customer service.

Entertainment

Responsibilities

Provide setup and support of multiple point-of-sale systems for View Boston Observatory facility

Provide excellent desktop support services to internal staff

Work with vendors and service providers to resolve issues and implement changes

Must be able to communicate productively and professionally across all managerial levels

Provide level 1 & 2 support for all point-of-sale system problems and escalate with inside and outside service providers when necessary

Provides AV Support and Event Support for View Boston Observatory

Serves as View Boston building wide point of contact on IT related matters

Conduct Observatory walk-through to ensure all systems are operational prior to and during all events

Replacement of defective hardware before, during and after events

Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions

Work with external vendors in support of proprietary systems

Tracking RMAs of all equipment inbound and outbound for repairs

Maintains a thorough knowledge of the organization and adheres to all standards and practices

Perform other duties as assigned by Venue Technology Manager

Qualification

IT/AV supportNetworking fundamentalsAV systems troubleshootingMicrosoft WindowsMacOS operating systemsStreaming platformsIT security conceptsCommunication skillsProblem-solving skillsTeam collaboration

Required

Bachelor's degree in Computer Information Systems or related field (equivalent experience considered)

1–3+ years of IT/AV support or related technical experience

Working knowledge of PC hardware setup and troubleshooting

Strong understanding of networking fundamentals, including TCP/IP and VLANs

Experience with wireless LAN environments and related security protocols

Proficiency with Microsoft Windows and macOS operating systems, Office suites, and basic server/network concepts

Familiarity with virtualized environments (server and desktop)

Experience configuring, operating, and troubleshooting audiovisual (AV) systems including: Video switchers, displays, projectors, LED walls, and digital signage systems

Experience configuring, operating, and troubleshooting audiovisual (AV) systems including: Audio consoles, amplifiers, microphones (wired and wireless), speakers, and DSPs

Experience configuring, operating, and troubleshooting audiovisual (AV) systems including: Streaming and conferencing platforms (Zoom Rooms, Teams Rooms, or equivalent)

Experience configuring, operating, and troubleshooting audiovisual (AV) systems including: HDMI/SDI/DisplayPort signal routing, extenders, and network-based AV systems (AV over IP)

Knowledge of Crestron, Extron, AMX, Q-SYS, or similar control system platforms (programming not required, operational familiarity preferred)

Skilled in performing system walk-throughs, live-event support, and real-time troubleshooting under time-sensitive conditions

Understanding of IT security concepts including password management and secure network practices

Ability to work collaboratively within a team environment

Comfortable adapting quickly to operational changes and fast-paced environments

Strong communication and problem-solving skills

Willingness to work flexible hours, including weekends and evenings

Ability to move fast and act on assigned duties

Ability to walk, stand, or sit for extended periods of time

Ability to reach, bend, stoop, wipe, push and pull

Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds