Memorial Hermann Health System · 2 months ago
Revenue Cycle Systems Trainer (Hybrid)
Houston, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expMemorial Hermann Health System is committed to delivering high quality, efficient care while creating exceptional experiences for every member of the community. The Revenue Cycle Systems Trainer is responsible for developing and delivering educational and training programs for staff in the revenue cycle setting, ensuring they meet competency requirements and stay updated on best practices.
Health CareNon Profit
Responsibilities
Facilitates and manages new employees Revenue Cycle system and/or Physician Practice Management Host System training. Continuously updating training material and developing competency testing requirements. Monitor test scores to ensure employees meet qualifications for system access
Develops, maintains, and coordinates education programs for new and current employees to meet initial and ongoing educational needs and competency requirements for all types of revenue cycle management and/or physician practice management services
Presents new training initiatives to all levels of the organization
Monitors and provide additional education to training team colleagues to ensure standardize training initiatives is met
Pursues new training techniques and tools to ensure “best practice” platform skills and tools are implemented
Participates in integrated testing events to identify issues prior to end-user training
Develops comprehensive test scripts to ensure thorough integrated user-acceptance testing
Reports system failures to ISD and/or software vendor and recommend solutions to resolve outstanding issues
Provides on-site assistance during new practice and/or system go-lives. This would include assisting practices and/or facilities with backfills for existing schedules, resolving user problems with hardware and software issues
Works with ISD to develop solutions to system deficiencies
In addition to classroom training, provide on-going process improvement training and educating using methods such as newsletters and posting pertinent information on internal SharePoint sites
Prepares and delivers presentations, demonstrations, train-the-trainer and special training courses as needed
Participates in performance improvement activities
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
Other duties as assigned
Qualification
Required
Must have Epic experience
2 years working knowledge of Revenue Cycle
Excellent presentation skills - ability to articulate clear and concise information
Experience with instructional design/content
Must be able to handle multiple tasks simultaneously and set priorities
Ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
Know the capabilities of various e-learning development tools and software
Hands-on experience with Learning Management Software (LMS)
Knowledge of effective use of graphics and skilled at writing effective copy, instructional text, audio/video scripts
Design programs in a variety of formats (e.g. instructor led, online, hybrid) using best practices
Minimum of two (2) years working knowledge of Revenue Cycle preferably as a Revenue Cycle Systems Trainer
Possess strong knowledge of EMTALA, HIPAA, health insurance terminology and benefits
Comprehensive understanding of Revenue Cycle Operations or Clinical Operation Process Flows within a medical practice
Demonstrated analytical abilities to identify and comprehend revenue cycle enhancement opportunities for educational and improvement through observation, data analysis and interpretation
Effective written and verbal communication skills required
Demonstrate highly engaging facilitation skills in a variety of learning environments to ensure effectiveness and accuracy in engaging audiences with diverse skill sets and learning needs
Demonstrated ability to perform and maintain working relationships within the department and across all business units to foster a team environment
Proven ability to lead and mentor a team of trainers to provide the highest level of training to the medical practices
Proficient knowledge in Microsoft office Suite (Excel, PowerPoint, Word & Outlook)
Preferred
Experience as a Revenue Cycle trainer preferred
Company
Memorial Hermann Health System
Advancing Health. Personalizing Care.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$5MKey Investors
The John M. O'Quinn FoundationBlue Cross and Blue Shield of Texas
2022-08-02Grant· $5M
2022-07-07Grant
Leadership Team
Michael Roussos
SVP, President of Academic Hospitals and CEO, Memorial Hermann-Texas Medical Center Campus
David Wong, MD
Director, Virtual Health Product Management
Recent News
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