Azenta Life Sciences · 1 hour ago
Informatics Support Team Specialist
Plainfield, IN
Full-time
Onsite
Entry, Mid Level
$79K/yr - $99K/yr
1+ years expAzenta Life Sciences is a global leader in the life sciences space, specializing in automated bio sample management solutions and genomic services. The Informatics Support Team Specialist will provide technical assistance and customer service support, troubleshooting software applications and enhancing client satisfaction.
BiotechnologyClinical TrialsLife Science
Responsibilities
Provide prompt and accurate customer service support and address user tickets regarding software and technical use issues
Conduct remote troubleshooting
Will communicate directly with end-users to understand the issue being reported and ask targeted questions to diagnose problems
Train customer end-users on various software application systems they have purchased
Guide users with simple, step-by-step instructions
Test alternative pathways until issue is resolved
Record technical issues and solutions in appropriate internal tracking systems
Work with QA to develop Test Cases to prevent recurrence of issues
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Qualification
Required
BSc in Computer Science or similar technical field of study or equivalent combination of education and experience
1-5 years of relevant practical experience
Must have computer skills with ability to write scripts
Ability to perform remote troubleshooting
Ability to provide clear instructions
Ability to document and troubleshoot errors
Ability to work independent
Preferred
Experience with LIMS / LIS systems preferred
Experience in software support and quality methodologies
Working knowledge of issue tracking services (RedMine, Spiceworks, JIRA, etc.) a plus
Experience with Tier 2 or higher service level agreement
Knowledgeable of programming language (Python, Ruby, etc.)
Company
Azenta Life Sciences
Azenta Life Sciences provides life sciences solutions.
1001-5000 employees
H1B Sponsorship
Azenta Life Sciences has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (3)
2023 (13)
2022 (16)
Funding
Current Stage
Public CompanyTotal Funding
$508.35MKey Investors
JP Morgan ChaseBrooks AutomationBroadOak Capital Partners
2022-11-23Post Ipo Equity· $500M
2021-12-01IPO
2014-03-12Series Unknown· $5.85M
Leadership Team
Lawrence Lin
Executive Vice President & Chief Financial Officer
Recent News
2025-12-10
Morningstar.com
2025-11-21
Company data provided by crunchbase