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Chenega MIOS SBU · 9 hours ago

Application Support Engineer

Arnold, MO

Full-time

Onsite

Entry Level

2+ years exp

Chenega MIOS SBU is a company focused on providing integrated enterprise IT support to Federal customers. The Application Support Engineer will be part of a team providing critical 24x7 mission support, ensuring the day-to-day operation of customer applications and monitoring interfaces.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Work with on-site database and system administration support personnel to convey and investigate system anomalies

Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required

Ensure system issues are identified and resolved, minimizing operational impacts

Support servers, workstations, and storage systems in a team-based environment

Provides support to customers accessing NGA’s Portal and related applications in support of real-world, time-critical operations

Achieves optimum performance and availability standards in accordance with service level agreements by assessing, implementing, and managing appropriate technical solutions

Ensure systems maintain a near 100% uptime

Performs system backups and recovery, maintains user accounts and file systems, and monitors and maintains system performance metrics for daily Senior Level staff meetings

Vendor coordination to keep all systems up to date and fine-tuned

Other duties as assigned