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Chenega MIOS SBU · 2 weeks ago

Application Support Engineer

Arnold, MO

Full-time

Onsite

Entry Level

2+ years exp

Chenega MIOS SBU is a company focused on providing integrated enterprise IT support to Federal customers. The Application Support Engineer will be part of a team providing critical 24x7 mission support, ensuring the day-to-day operation of customer applications and monitoring interfaces.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Work with on-site database and system administration support personnel to convey and investigate system anomalies

Investigate operational issues and perform problem escalation with vendor, factory, and on-site Subject Matter Experts (SME) as required

Ensure system issues are identified and resolved, minimizing operational impacts

Support servers, workstations, and storage systems in a team-based environment

Provides support to customers accessing NGA’s Portal and related applications in support of real-world, time-critical operations

Achieves optimum performance and availability standards in accordance with service level agreements by assessing, implementing, and managing appropriate technical solutions

Ensure systems maintain a near 100% uptime

Performs system backups and recovery, maintains user accounts and file systems, and monitors and maintains system performance metrics for daily Senior Level staff meetings

Vendor coordination to keep all systems up to date and fine-tuned

Other duties as assigned

Qualification

UNIX/LINUXOracle databasesScriptingSecurity+ certificationTS/SCI Security ClearanceMicrosoft OfficeCustomer service experienceProblem-solving skills

Required

High School diploma or GED Equivalent

2+ years relevant work experience to include:

Experience with UNIX/LINUX-based operating systems

Experience with Oracle or other relational databases

Experience in scripting

Experience with Microsoft Office - Excel, PowerPoint, and Word

Security+ required

TS/SCI Security Clearance required

Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high-paced environment

Ability to work independently and yet be effective within a team setting

Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment

Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals

Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others

Excellent skills in Microsoft Word, Excel, and other Office applications

Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues

Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired

Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it