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One80 Intermediaries · 2 months ago

Customer Care Representative (Veterinary-Focused)

United States

Full-time

Remote

Entry Level

$15.48/hr - $19.23/hr

2+ years exp

One80 Intermediaries is a leading insurance wholesaler and program manager with a strong presence in the US and Canada. They are seeking a Customer Care Representative to answer questions and resolve problems for insureds and carriers, primarily focusing on coverage, claims, cost, and billing. This role is vital for business retention efforts and requires effective communication and problem-solving skills.

ConsultingInsuranceWholesale

Responsibilities

Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols

Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards

Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)

Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution

Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured)

Audits insurance applications for accuracy and enters new insured on computerized system. Audits new business pending files by date, following up with carriers if policy is not received timely

Qualification

Customer service experienceInsurance industry knowledgeComputer proficiencyNYS Property & Casualty licenseCommunication skills

Required

High school diploma or general education degree (GED)

2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience

Demonstrated proficiency with computers including MS Outlook, Word, Excel

NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire

Company

One80 Intermediaries

One80 Intermediaries provides Underwriter and Wholesale Broker in all forms of Commercial Insurance. It is a sub-organization of Accession Risk Management Group.

Founded in 2019

Boca Raton, Florida, USA

1001-5000 employees