USAJOBS · 2 months ago
Lead Health Technician (Telehealth Clinical)
Greenville, North Carolina, USA
Full-time
Onsite
Mid, Senior Level
$55K/yr - $72K/yr
1+ years expThe Durham VA Medical Center is seeking a Lead Health Technician (Telehealth Clinical) to provide direct leadership to a team of Telehealth Clinical Technicians. The role involves improving the delivery of care to Veterans through telehealth initiatives and providing advanced management of telehealth operations.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Coordinating with vendors, Biomed and IT to upgrade and or replace Telehealth technologies to minimize impact on patient care
Gathering, compiling and analyzing data and statistics to develop integrated reports designed to assess impact, demand and utilization of Telehealth services for submission to facility and Veteran Integrated Service Network (VISN) leadership
Leading a team of telehealth staff by providing guidance and technical direction relating to the telehealth program
Distributing and balancing workload and tasks among employees in accordance with established workflow and/or job specialization and required rotations
Monitoring and reporting on the status and progress of work to ensure that the supervisor's instructions on work priorities, methods, deadlines and quality have been met
Identifying and recommending ways of eliminating, combining, simplifying procedures and processes of the telehealth program. Supporting efforts to effect necessary change
Providing standardized developed competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs
Developing and coordinating a wide variety of standard operating procedures with full and complete technical advice to ensure telehealth operations are timely, efficient, and appropriate
Giving on-the-job training to new employees (local and at the CBOC sites). Instructing employees in specific tasks and job techniques, making available written instructions and reference materials for use by team members in the accomplishment of tasks or projects
Resolving simple, informal complaints of employees and referring others, such as formal grievances and appeals, to the supervisor or an appropriate management official
Maintaining responsibility for facility inventory management and registering and maintaining telehealth end points and scheduling of multi-point video conference calls in the Telepresence Management System or other similar application
Qualification
Required
You must be a U.S. Citizen to apply for this job
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA
Selective Service Registration is required for males born after 12/31/1959
Must be proficient in written and spoken English
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Complete all application requirements detailed in the 'Required Documents' section of this announcement
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation
Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field
Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces
A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English
One year of experience equivalent to the next lower grade level, GS-7. To be creditable, this experience must be equivalent to the next lower grade level, GS-7
Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a Health Technician (Telehealth Clinical) in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work
Skill in leadership and interpersonal relations and conflict resolution to deal with employees, team leaders, providers, and managers
Ability to communicate effectively in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels
Knowledge of quality control and assurance procedures and principles of performance improvement
Skill in the assessment and resolution of complex workload capture issues using multiple data sources
Ability to develop and compose complex written instructions
Knowledge of analytical and evaluative processes to independently resolve complex issues
Preferred
1 year direct patient care experience
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
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