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Fanatics · 2 months ago

CSR, Entertainment

100 Planters Rd, Sunnyvale, TX, 75182, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Fanatics Collectibles is seeking an Account Manager (CSR) to manage production processes from initial order generation to final delivery. This role involves acting as a liaison between customers, production teams, and vendors, ensuring material availability and customer satisfaction.

eSportsManufacturingRetailSporting GoodsSports

Responsibilities

Generates sales orders and material requirements for planning system based on production schedules and lead times

Processes and reviews new customer proofs before routing to pre-press to prepare virtual proof for customer approval

Supervises Assistant Customer Service Representatives and project coordinators to maintain production flow

Conducts telephone/email conversations with customers regarding job status, production issues, schedules, and estimates

The main point of contact with GC production and assigned customers for communication and resolution of issues

Schedules pre-launch meetings to review programs prior to start-up and follows up on any missing items with customer/vendors to ensure everything needed is available for production use

Provides input and expertise with research and development for new production ideas and concepts

Generates printing run lists for inside and outside printers and approves invoices prior to submission to purchase

Provides material disposition approvals to production areas for items that can be discarded based on criteria agreed with customers

Meets with the customer on site to evaluate the first case that is produced to ensure it meets their expectations and also ships the second QC case to the customer

Generates work order requirements and inserts work orders notes taking extra attention to flag items that require special handling. This includes finishing packaging program notes and UPC information

Qualification

Production CoordinationCustomer ProofingProject ManagementProduction Planning SystemsCross-functional Team ManagementCustomer Service OrientationOrganizational SkillsCommunication SkillsDetail-orientedCritical ThinkingLeadership Skills

Required

Bachelor's degree preferred; ideally with 2-3 years of professional experience in Production Coordination, Operations Management or Production Project Management, ideally within the manufacturing or print industry

Proven experience managing cross-functional teams and interacting with customers in a production environment

Experience with project management, customer proofing processes and quality control

Familiarity with production planning systems and order management processes a plus

Strong organizational and multitasking skills, with the ability to manage multiple projects simultaneously

Excellent written and verbal communication skills for effective collaboration with customers and internal teams

Detail-oriented with the ability to oversee complex production schedules, create precise work orders and ensure accuracy during all stages of the production process

Critical thinking skills, with a proactive approach to identifying and resolving production issues

Leadership skills, with the ability to motivate teams to meet production deadlines

Strong customer service orientation, with the ability to manage client expectations effectively

Availability to work beyond normal work hours as needed (via phone or computer)