UFCU · 4 days ago
Associate Fraud Mitigation Specialist - Temporary
Austin, TX
Full-time
Onsite
Entry Level
1+ years expUFCU is Austin’s largest locally-owned financial institution dedicated to the well-being of its Members. The Associate Fraud Mitigation Specialist focuses on fraud trend analysis, assists with fraud-related issues, and collaborates with law enforcement and other institutions to mitigate fraud risks.
Responsibilities
Assist Members and UFCU staff with resolving identity theft, fraudulent and/or suspected fraudulent account and card activity
Assist local, state, and federal law enforcement agencies
Investigate incoming fraud claims
Assess newly opened accounts for risk
Assess credit card cash advances and payments for risk
Assist with tracking and documenting fraud savings, losses, and trends
Review and act upon alerts generated from internal reports and third-party fraud mitigation tools
Research high-risk transactions (wires, debit and credit card, etc) and proactively reach out to Members to validate activity
Research suspicious deposit items and take action as appropriate
Review suspicious loan/credit card applications and provide findings to Lending Team
Respond to emails and service requests from UFCU employees and third-party vendors
Analyze data-sets for patterns to optimize balance of member experience and fraud mitigation
Create/update card transaction rule-sets that optimize balance of member experience and fraud mitigation
Recommend updates to existing fraud policies or rules and/or new fraud policies or rules
Educate staff on fraud-related functionality and topics
Represent Asset Protection in cross-functional meetings
Assist and back-up other team members with their duties and responsibilities as needed
Qualification
Required
Minimum 1 year of Credit Union or similar experience
Must be meeting all expectations of current role
Demonstrated experience with Episys and Engage
Basic understanding of financial services industry and fraud
High School Diploma or equivalent
Ability to identify detailed information, cross-reference data, and take action accordingly
Effective written and verbal communication and presentation skills
Strong working knowledge of Microsoft Office products
Well-developed analytical skills
Strong attention to detail and a high level of accuracy
Ability to handle multiple demands, shifting priorities, and rapid changes and adapting responses and tactics to fit fluid circumstances
Strong organizational skills with a keen ability to prioritize and multi-task while adhering to and meeting deadlines
Ability to handle situations with diplomacy, professionalism, and the highest level of confidentiality
Preferred
Prior experience with fraud identification, investigation, and mitigation in the financial services industry
Certification in interviewing and interrogation (Reid Technique)
CFE, CFCI, or other relevant certification
Bachelor's Degree
Bilingual (English, Spanish)
Company
UFCU
Empowering our Members to achieve financial success and brighter futures. Federally Insured by NCUA. Equal Housing Lender.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Crowl
CEO & President
Rhonda Pavlicek, MBA, CPA
Executive Vice President of Finance & Risk / Chief Financial Officer
Company data provided by crunchbase