TrueLoyal · 2 months ago
Technical Onboarding Manager
San Antonio, TX
Full-time
Onsite
Mid Level
3+ years expTrueLoyal is a loyalty platform designed to help multi-channel consumer brands succeed. The Technical Onboarding Manager will manage the onboarding journey for new customers, ensuring a seamless transition and fostering long-term satisfaction and loyalty.
AnalyticsB2BCRME-CommerceLoyalty ProgramsMarketingRetailSaaSSocial Network
No H1B
Responsibilities
Orchestrate the WOW Experience: Masterfully manage all technical, strategic, and logistical moving parts of the onboarding process to ensure a cohesive and delightful experience for the customer
Drive Successful Launches: Ensure timely, high-quality, and complete platform launches, coordinating efforts across Sales, Product, Engineering, and Customer Success teams
Build Relationships: Maintain and strengthen deep, consultative relationships with assigned accounts, acting as their trusted advisor and internal advocate throughout the launch phase
Facilitate Adoption: Guide customers through the initial setup and strategic configuration of our Loyalty Platform, ensuring they are positioned to achieve their business goals from day one
Process Excellence: Continuously identify opportunities to refine and optimize the onboarding process, tools, and documentation to reduce time to value, increase efficiency and scalability
Qualification
Required
3-4 years of high-impact experience in Project Management (PM) or Technical Onboarding (TPM), specifically catering to enterprise-level customers in a B2B SaaS environment
Practical experience with front-end technologies like JavaScript and CSS, and a proven ability to successfully manage and troubleshoot customer-side API integrations
Proven ability to drive successful outcomes while navigating diverse technology stacks
A stable work history demonstrating commitment and consistency, ideally showing a minimum of 2 years in previous roles at different companies. This role is not suited for job-hoppers
Proficient in project management methodologies, using PM concepts, and developing customized strategies to drive customer success and continuous improvement
Strong working familiarity with various enterprise technology landscapes, including IT infrastructure stacks, IT organizational structures, eCommerce, and Marketing stacks. You understand the inherent benefits of the SaaS industry platform model
Skilled in building and nurturing relationships across all levels, from end-users to executive-level stakeholders. You know how to identify and cultivate internal champions within customer organizations
Expert-level discovery, questioning, and listening skills that allow you to quickly identify complex customer needs and propose precise, effective solutions
Driven and Persistent: You are inherently goal-oriented and possess the resilience to successfully overcome complex challenges
Intelligent and Analytical: A proven critical thinker who can analyze situations and derive actionable, data-informed solutions
Naturally Inquisitive: You possess a deep, inherent curiosity for technology and proactively stay informed about the latest trends and changes in the tech landscape
NaturAdaptable & Coachable: You thrive in ambiguity, handle changing priorities effectively, and actively seek feedback with a strong sense of self-awareness and desire for growth
Preferred
Experience with loyalty strategies, marketing automation, or related concepts
Demonstrated experience in building and presenting compelling business cases to executive stakeholders
Benefits
Premier Health Insurance plan with $0 deductible and $0 co-pay
Dental and vision insurance plans
Medical and dependent care flexible spending accounts
Open PTO - we like to keep this simple...making time for life is important!
9 paid standard holidays each year in addition to open PTO
401(k) savings plan with Employer Matching
Company-paid Life, AD&D, and Disability coverage
A collaborative, entrepreneurial learning environment with a proven playbook
Be part of a high-growth company revolutionizing customer loyalty
Work with cutting-edge technology and innovative products
Competitive salary, benefits, and growth opportunities
Fun work atmosphere
Company
TrueLoyal
TrueLoyal is the AI-powered loyalty platform that enables consumer brands across complex online and offline sales channels to keep customers for life.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.05M2025-08-26Acquired
2015-08-25Debt Financing· $0.4M
2011-01-01Angel· $0.55M
Leadership Team
Jai Rawat
Founder & CEO, Zinrelo
Samir Palnitkar
Chief Operating Officer
Recent News
PR Newswire
2025-08-26
Company data provided by crunchbase