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RR Donnelley · 1 day ago

Workflow Coordinator

Boston, MA

Full-time

Onsite

Mid Level

$23/hr - $23/hr

3+ years exp

Williams Lea by RRD is a global business support services company with over 200 years of experience. The Workflow Coordinator for Office Services is responsible for delivering exceptional customer service by coordinating workflow and supporting various administrative tasks.

Marketing & Advertising

H1B Sponsor Likely

Hiring Manager

Linnelle Prudhomme

Responsibilities

Coordinate workflow within the team, prioritizing jobs and delegating duties to associates

Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)

Ensure team provides outstanding service to client, while building strong customer relationships

Immediately escalate any operational problems or issues to Supervisor or Manager

Produce required reports on schedule

Provide job intake services as prescribed by manager

Read, interpret and understand all requests (emails, phone, in-person, and forms)

Communicate with manager and client on job or deadline issues

Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction

Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines

Assess incoming requests selecting the best equipment and/or resources for successful completion

Make sure team follows standard operating procedures at all times

Train new employees on policies and procedures

Load copiers with paper and toner as needed

Maintain all logs and reporting documentation as required

Additional duties may include client or manager requests, such as setting-up conference rooms with furniture configuration, mail and messenger services, manage multiple phone lines and/or visitor check-in

Must be able to lift up to 50 lbs. on a regular basis

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Qualification

Office services experienceWorkflow coordinationMicrosoft OfficeReprographics equipmentCustomer service skillsAttention to detailProblem-solving skillsCommunication skills

Required

High school diploma or equivalent

Minimum of three years' experience in office services preferably in a legal, banking or large corporate environment

Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously

Intermediate computer skills required, generally using Microsoft Office

Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services

Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line

Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills

Attention to detail with emphasis on accuracy and quality

Ability to handle sensitive and/or confidential documents and information

Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions

Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures

Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment

Must be self-motivated with positive can-do attitude

Must be able to lift up to 50 lbs. on a regular basis

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)