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Advertising Specialty Institute · 8 hours ago

Bilingual Member Support Specialist

Trevose, PA

Full-time

Hybrid

New Grad, Entry Level

$46K/yr - $52K/yr

Advertising Specialty Institute (ASI) is the largest global provider of technology B2B services for the promotional products industry. The Bilingual Member Support Specialist will support ASI's suppliers and distributors, helping them to build their businesses effectively while meeting productivity and performance goals.

AdvertisingEducation

Responsibilities

Responding timely and accurately to incoming telephone calls chats and email inquiries

Resolving questions related to invoices, statements, payments, cancellations, account changes and general information

Providing members with guidance and recommendations to help them build their business faster and profitably

Handling escalated and complex member issues and resolving as many as possible before referring the issues to a Senior Member Support Specialist or a Manager

Recording and updating detailed tracking and inquiry notes in the appropriate databases

Meeting individual and department productivity, performance, and quality goals

Participating in training sessions, workshops, and meetings to learn about products, services, releases, and technical support issues

Helping and explaining the benefits of ASI membership after identifying up-sell and new business opportunities

Qualification

Bilingual (Spanish/English)Call center experienceData entry skillsMS WordExcelEffective communication skillsFriendly demeanorProfessional phone skillsInternet navigationCustomer focus

Required

High School or equivalent

Bilingual (Spanish/English)

Demonstrates customer focus

Friendly and professional demeanor and phone skills

Effective oral and written communication skills

Accurate data entry skills (typing 40 wpm)

An intermediate level of experience with MS Word and Excel

An intermediate level of experience with the internet; ability to navigate in a windows-based environment

Preferred

Call center experience preferred

Benefits

Medical, Dental, and Vision coverage, available on day one of employment.

Paid maternity and paternity/bonding leave (12 weeks paid for birthing/primary parent and 4 weeks paid for secondary parent) and a parent support group.

12 weeks of paid daycare for new parents (14 weeks at our onsite daycare center, Lots of Love).

Free Health and Wellness programs.

Free 24/7 access to Magellan Employee Assistance Program and Teladoc.

Day one 401(k) with company match.

Paid holidays, floating days, and paid time off (PTO).

Office amenities with onsite café, Starbucks, 24/7 free gym access and classes, onsite daycare, EV charging stations, creative spaces such as our community garden club, music room, art room, and relaxation space.