Product Operations Lead jobs in United States
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SuperDial · 1 day ago

Product Operations Lead

positionNYC Metro Area
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$120K/yr - $150K/yr
date5+ years exp

SuperDial is a fast-growing AI-powered healthcare company seeking a Product Operations Lead to manage enterprise customer trials. This role focuses on optimizing the onboarding and evaluation process to enhance customer experience and improve conversion metrics.

Computer Software
Hiring Manager
Chessa Eskandanian-Yee
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Responsibilities

Diagnose friction points by analyzing engagement and usage data; develop and implement solutions to improve trial conversion and customer experience
Partner cross-functionally with Product, Customer Success, and Engineering to design scalable onboarding and integration processes
Drive process automation and efficiency across internal workflows, reducing manual touchpoints while maintaining quality and speed
Build dashboards and metrics that track conversion, retention, and performance of trial accounts
Continuously improve trial operations through data analysis, structured feedback loops, and rapid iteration

Qualification

Data analysisSaaS experienceCustomer success operationsSQLExcelExceptional communicationDetail-orientedCross-functional collaboration

Required

5+ years of experience in operations, deployment, or implementation, ideally in SaaS, customer success operations, or healthcare consulting
Proven track record running complex or technical customer implementations or pilots
Strong analytical mindset; fluent in Excel, SQL, or other data tools
Detail-oriented and execution-driven. You own the outcome and optimize relentlessly
Exceptional communication skills with the ability to synthesize technical and business information clearly
Comfortable working cross-functionally in a fast-paced, evolving environment

Preferred

Experience in healthcare, SaaS onboarding, or enterprise software deployments
Familiarity with AI, RCM, or call center operations is a plus
Demonstrated ability to improve trial-to-paid conversion metrics or similar performance outcomes

Benefits

Health
Dental
Vision
Unlimited PTO
Equity

Company

SuperDial

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SuperDial automates high-volume outbound phone calls that healthcare teams make to insurers using advanced voice AI.
dateFounded in 2021
location
San Francisco, California, US
people-size11-50 employees
web-link
https://www.superdial.com

Funding

Current Stage
Early Stage

Leadership Team

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Sam Schwager
Co-Founder & CEO
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Harrison Caruthers
Co-Founder & CTO
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Recent News

FinSMEs
SuperDial Raises $15M in Funding
2025-06-26
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2025-06-25
citybiz
SuperDial Raises $15M to Automate Healthcare’s Endless Admin Phone Calls
2025-06-25
Company data provided by crunchbase