Outreach · 2 months ago
Senior Manager, Customer Advocacy
United States
Full-time
Remote
Senior Level
$130K/yr - $165K/yr
5+ years expOutreach is a complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility and performance insights. The Senior Manager, Customer Advocacy will manage and grow the customer advocacy program, collaborating with various teams to create impactful customer experiences and drive measurable business outcomes.
Artificial Intelligence (AI)CRMEnterprise SoftwareSaaSSalesSales Enablement
Responsibilities
Owning and managing key elements of the reference program in partnership with senior leadership, orchestrating collaborative efforts across departments to ensure seamless customer engagement and advocacy
Working with the Customer Advocacy team to innovate on and manage an enticing advocacy program that captivates our customers, offering creative incentives and recognition badges for their active participation and contributions
Harnessing the power of our customer network to fulfill diverse advocacy needs, from securing speaking opportunities to curating compelling case studies and driving positive reviews on key platforms such as G2, TrustRadius, and Capterra
Cultivating a vibrant community of advocates, fostering meaningful connections and inspiring them to share their experiences authentically, amplifying our brand's impact and influence
Collaborating closely with cross-functional teams to align advocacy efforts with broader business objectives, driving measurable impact and delivering exceptional results
Empowering our customers to become true champions of our brand, providing them with the tools, support, and recognition they need to thrive in their advocacy roles and drive lasting impact
Driving forward-thinking initiatives that push the boundaries of traditional advocacy, exploring new avenues and strategies to elevate customer voices and enhance their journey with our company
Qualification
Required
5-7 years of experience
Proven track record of connecting with individuals and fostering meaningful relationships
Exceptional communication skills
Passion for customer experience
Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes
Experience working with executive leadership and senior stakeholders to create impactful, high-trust experiences
Proven ability to mentor, develop, and empower junior teammates, driving measurable improvements in performance and readiness for higher responsibilities
A team player, cross-functional influencer, and internal champion of our customers
Use of AI and tech to streamline and automate typical processes
Experience leveraging AI and cutting-edge technologies to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact
Preferred
Direct involvement with customer advisory boards and NPS programs is a plus
Benefits
Flexible time off
401k to help you save for the future
Generous medical, dental, and vision coverage for full-time employees and their dependents
A parental leave program that includes options for a paid night nurse, and a gradual return to work
Infertility/ assisted reproductive services benefit
Employee referral bonuses to encourage the addition of great new people to the team
Snacks and beverages in the Office, along with fun events to celebrate
Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
Company
Outreach
Outreach is a sales engagement platform that uses AI for predictive analytics as it relates to sales.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$489.02MKey Investors
Sands Capital VenturesLone Pine CapitalSpark Capital
2022-06-01Secondary Market
2021-07-15Secondary Market
2021-06-02Series G· $200M
Leadership Team
Abhijit Mitra
Chief Executive Officer
Jim Lee
VP Revenue Strategy
Recent News
2025-11-21
Company data provided by crunchbase