Blue Owl Capital · 2 months ago
Senior Associate, Help Desk
New York City, NY
Full-time
Onsite
Mid, Senior Level
$105K/yr - $115K/yr
3+ years expBlue Owl Capital is a leading asset manager redefining alternatives. They are seeking a Senior Associate to join their Help Desk team, responsible for providing technical assistance, managing infrastructure, and supporting enterprise applications to enhance productivity and align with organizational goals.
BankingConsumer LendingFinanceFinancial ServicesLending
Responsibilities
Serve as the first point of contact for internal users seeking technical assistance via phone, email, or ticketing system
Diagnose and resolve hardware, software, and network issues in a timely and professional manner
Escalate complex problems to appropriate IT teams and follow up to ensure resolution
Maintain accurate records of issues and resolutions using the help desk tracking system
Assist with onboarding and offboarding processes, including device setup and access provisioning
Support conference room technology and remote meeting setups
Contribute to documentation of IT support procedures and FAQs
Participate in IT projects and initiatives as needed
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or related field
3-7 years of experience in a help desk or technical support role
Strong troubleshooting skills across Windows, MacOS, and mobile platforms
Familiarity with Active Directory, Office 365, and remote support tools
Excellent communication and customer service skills
Experience with ticketing systems like ServiceNow or Jira
Exposure to enterprise environments and financial services IT operations
Benefits
Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.
Company
Blue Owl Capital
Blue Owl (NYSE: OWL) is a leading asset manager that is redefining alternatives®.
1001-5000 employees
H1B Sponsorship
Blue Owl Capital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (5)
2023 (2)
Funding
Current Stage
Public CompanyTotal Funding
$3.65BKey Investors
Societe Generale
2025-07-01Post Ipo Debt· $147.72M
2024-12-13Post Ipo Debt· $600M
2024-05-30Post Ipo Debt· $250M
Leadership Team
Marc Lipschultz
Co-CEO
Alan Kirshenbaum
Chief Financial Officer
Recent News
2026-01-14
Company data provided by crunchbase