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Formic · 1 month ago

Technical Program Manager, Service & Support Operations

United States

Full-time

Remote

Mid, Senior Level

$120K/yr - $170K/yr

5+ years exp

Formic is on a mission to revolutionize American manufacturing by making automation accessible to all manufacturers. The Technical Program Manager will support operational excellence and key initiatives for the Production Optimization team, leading the execution of technical initiatives that drive operational efficiency and enhance customer experience.

Industrial AutomationManufacturingRoboticsSoftware

Responsibilities

Navigate, discover and identify the unknown-unknowns across the business, engage leadership in prioritization efforts, and build real world, reliable, and scalable solutions to solve day to day problems

Drive the successful implementation of a CMMS (computerized maintenance management system) including work order automation, technician scheduling, performance tracking, automated reporting, etc

Crossfunctional collaborate with other Technical Program Managers, Product Managers, Business Systems Engineers, and department heads

Define, document, and optimize business workflows across Field Service, Deployment, Continuous Improvement, and Customer Success, ensuring consistent execution and accountability

Own and manage the Production Optimization roadmap, aligning technical initiatives with company OKRs and operational goals

Assess project resourcing needs and align staffing with program priorities, ensuring high-impact initiatives are appropriately supported and sequenced

Define functional and technical requirements for internal tooling, APIs, and automations; collaborate with software and data engineering teams to validate feasibility and implementation

Define and deploy standard work for critical business processes—spare parts management, technician scheduling, D&A handoffs, and field communications

Design, build, and maintain automated workflows connecting Grafana, Slack, Airtable, Salesforce, Gmail, and other internal systems for real-time visibility and reporting

Build process flow and map information flows throughout the business using Lucid Char / Lucid Spark (or similar technologies)

Partner cross-functionally with Product Managers to optimize the customer experience with Formic’s proprietary mobile app

Improve monitoring and analytics capabilities by aligning with Formic’s Product Intelligence team to bridge the gap between proposed solutions and real-world performance

Enhance technician onboarding, training, and leveling, ensuring a scalable, structured approach to skills assessment and development

Coordinate with Field Service, Supply Chain, and Customer Success teams to establish and maintain localized spare parts inventories that ensure rapid on-site repairs and minimize system outages

Ensure easy access to robust data backups and critical knowledge bases, including BOMs, CAD files, robot configurations, automation passwords, etc

Lead special projects to improve system reliability across Formic’s fleet of palletizers, case packers, and more

Qualification

Technical Program ManagementCMMS platformsBusiness process analysisCross-functional project managementAutomation solutionsField service operationsStakeholder managementIndustrial automation knowledgeCommunication skillsProblem-solving skills

Required

5+ years of experience in technical program management, business systems engineering, or enterprise systems integration in a manufacturing, automation, logistics, or industrial environment

Hands-on experience with CMMS (computerized maintenance management system) platforms required (e.g. ServiceNow, eMaint, UpKeep, Limble… we use MaintainX)

Ability to analyze complex business processes and develop scalable automation solutions

Strong knowledge of technician workflows, preventive maintenance, continuous improvement and field service operations

Proven ability to manage cross-functional projects, balancing technical execution with strategic business priorities

Strong problem-solving skills, with a bias toward automation, efficiency, and scalability

Exceptional communication and stakeholder management skills, with experience working across technical and non-technical teams

Preferred

Familiarity with industrial automation, robotics, PLCs, and fleet-wide maintenance strategies preferred

Ability to travel approximately 1x/month to Formic headquarters, customer sites, etc. as needed

Chicago-area applicants: Willingness to work on a hybrid basis (3+ days/week) in our Woodridge, IL facility

Benefits

Equity in Formic: Own a meaningful stake in a fast-growing Series A startup, backed by leading global investors

Comprehensive Healthcare Coverage: 99% covered Medical, Dental, and Vision insurance plans, with 75% coverage for dependents, provided by Blue Cross Blue Shield and Guardian

Additional Fully Covered Insurance Benefits: FSA & DCFSA, Life Insurance, Short-Term Disability, and Long-Term Disability through Guardian, all 100% employer-paid

Employee Assistance Program (EAP): Fully funded by Formic and provided via Guardian, offering support when you need it most

Paid Parental Leave: Generous parental leave to support our employees and their growing families

Company-sponsored 401(k): Invest in your future with our company-backed retirement savings plan

Home Office Stipend: A one-time allowance for fully remote employees to set up your ideal at-home or on the road work environment

Monthly Cell-Phone Reimbursement: Monthly stipend toward phone and internet expenses

Flexible Time-Off: Take the time you need, when you need it, supported by our flexible PTO policy

Paid Company Holidays: Celebrate important dates with paid time off