Millennium Hotels and Resorts · 1 month ago
Hotel Front Desk Agent-The McCormick Scottsdale Hotel
Scottsdale, AZ
Full-time
Onsite
New Grad, Entry LevelMillennium Hotels and Resorts is a global leader in the hospitality sector, searching for a dedicated and friendly Hotel Front Desk Agent to join their dynamic team at The McCormick Scottsdale. The Front Desk Agent is responsible for checking guests in and out, handling reservations, and ensuring every guest receives outstanding service during their stay.
Hotel
Responsibilities
Greet guests upon arrival, check them in and provide room assignments
Handle checkout procedures, including processing payments and issuing receipts
Answer multi-line phone systems, manage incoming calls, and address guest inquiries
Assist with room reservations, modifications, and cancellations while ensuring accurate information in the system
Resolve guest complaints and issues with a positive and diplomatic approach
Maintain a clean, organized front desk area
Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained
Provide local information and recommendations, including dining, shopping, and attractions
Maintain security of the hotel and guests by following proper procedures
Any other tasks as assigned by management
Qualification
Required
High school diploma or equivalent; Associate's degree in hospitality or related field preferred
Previous experience in a hotel front desk or customer service role is highly desirable
Strong communication skills, both verbal and written
Proficient in using computer systems and hotel management software
Ability to handle multiple tasks and prioritize effectively
Detail-oriented with strong organizational skills
Ability to work flexible hours, including evenings, weekends, and holidays
Strong customer service orientation and a friendly demeanor
Ability to work well within a team and contribute to a positive work environment
Knowledge of basic accounting principles is a plus
Benefits
1 free employee meal per shift
50% discount on gift shop items/ restaurant meals
Hotel employee discount on rooms
Company
Millennium Hotels and Resorts
Millennium & Copthorne Hotels is a global hospitality management and real estate group.
Founded in 1989
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-01-15IPO
Leadership Team
William Harley-Fleming
Chief Operating Officer MEA & Turkey
Recent News
IndiaTimes
2025-12-24
2025-10-31
2025-10-22
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