This job has closed.

Harrow · 2 months ago

IT Support Manager

Nashville, TN

Full-time

Onsite

Senior Level

5+ years exp

Harrow is a leading North American ophthalmic-focused pharmaceutical company, and they are seeking an IT Support Manager to lead their IT support operations. This role involves ensuring the stability, security, and efficiency of the company's IT infrastructure while collaborating with the Network Security Manager to enhance service reliability and data protection.

BiotechnologyHealth CareMedical

H1B Sponsor Likely

Responsibilities

Lead the IT service desk team in providing timely and effective technical support for all employees across multiple sites

Oversee daily service desk operations, incident response, and escalation management to ensure minimal business disruption

Manage IT assets, hardware/software inventory, and system lifecycle processes

Maintain and optimize end-user computing environments (laptops, desktops, tablets, peripherals, printers, conferencing systems)

Enforce IT service delivery standards, documentation, and performance metrics

Collaborate with business units to align IT support services with operational needs

Manage vendor relationships for IT hardware, software, and support services

Serve as IT point of contact for all business applications supported by IT

Prepare and monitor the IT support budget, ensuring cost-effective solutions

Assist the Network Security Manager with day-to-day management and monitoring of network infrastructure (LAN, WAN, VPN, wireless, firewalls)

Support in implementing and maintaining endpoint and network security controls

Participate in vulnerability assessments, security audits, and incident response efforts

Monitor network and system performance, ensuring uptime and scalability

Assist in the documentation of network configurations, change logs, and security procedures

Provide backup coverage for key network and cybersecurity functions as needed

Support the deployment of secure cloud-based and virtualized environments

Qualification

IT support managementNetwork securityMicrosoft 365Cloud managementCybersecurity principlesNetworking fundamentalsTeam managementAnalytical skillsTroubleshooting skillsITIL v4 certificationCompTIA Network+Security+ certificationDecision-making skills

Required

Bachelor's degree in Computer Science, Information Technology, or related field

Minimum 5 years of experience in IT support, service delivery, or systems administration

Working knowledge of networking fundamentals (LAN/WAN/VPN, firewalls, routing, switching)

Familiarity with cybersecurity principles, endpoint protection, and compliance best practices

Strong understanding of Microsoft 365, Azure AD, and cloud-based management tools

Excellent leadership and team management skills

Strong analytical, troubleshooting, and decision-making abilities

Preferred

Azure Administrator, ITIL v4, CompTIA Network+, or Security+ certification preferred

Company

Harrow

Harrow (NASDAQ: HROW) is a growing leader in the ophthalmic healthcare market.

Founded in 1998

Nashville, Tennessee, USA

201-500 employees

https://www.harrowinc.com/

H1B Sponsorship

Harrow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)