Snapsheet Inc · 3 months ago
Total Loss Settlement Supervisor
United States
Full-time
Remote
Mid, Senior Level
3+ years expSnapsheet Inc is seeking a Total Loss Settlements Supervisor who is a seasoned total loss handler and a natural leader. The role involves overseeing the claims lifecycle, coaching a competitive team, and managing complex total loss settlements while ensuring high-quality standards and effective communication with stakeholders.
Auto InsuranceInsuranceInsurTechMobileProperty Insurance
Responsibilities
Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence
Drive adjuster results to meet client KPIs
Provide direct coaching, one-on-ones, training sessions for your team
Own people and HR-related tasks and disciplinary actions
Assist in hiring and onboarding
Take ownership of various reporting tasks
Compile, analyze and deliver reports on team performance and carrier-specific results to both your team and leadership
Work together with management to forecast department needs and success
Maintain a high standard of quality through regular audits of open and closed files
Complete call quality assessments
Track escalations to identify trends and training opportunities
Serve as a key point of contact for customer or client escalations
Manage incoming communications from adjusters, insureds, and/or claimants
Ensure full file resolution of escalated claims
Qualification
Required
Must be currently in leadership of total loss settlements with an insurance carrier
Must have a working understanding or background in estimating and evaluating total losses
Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection
2-5 years of Auto Total Loss Settlement experience in the Insurance Industry
1+ year of Total Loss Settlement team leadership with proven results
Extensive knowledge of Automobile Total Loss Conditioning and Optioning processes
Thorough understanding of automobile terminology and vehicle construction
Working experience of estimating platforms: Mitchelle, CCC One, Audatex
Excellent verbal and written communication skills
Proficiency in Microsoft Suite
Proficient in data analysis and reporting
Detail-oriented and organized, with a commitment to delivering accurate and timely results
Excellent negotiation and communication skills to interact with customers, shops and vendors remotely
Team player with positive attitude and ability to work well with others
Ability to work independently and manage time efficiently in a virtual work environment
Benefits
Work from home
Competitive compensation
Company training provided to expand your estimating skillset
Ability to write claims for multiple carriers and vehicle types
Growth and advancement opportunities with promotion opportunities quarterly
Generous Paid Time Off Policy
4% match on our 401K
Medical, dental, and vision coverage
Company
Snapsheet Inc
At Snapsheet, we take pride in being at the forefront of claims management technology, pioneering the virtual appraisals revolution, and setting new standards in efficiency for auto, property, and commercial lines.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$105.38MKey Investors
State Farm VenturesTola CapitalUSAA
2023-07-17Series Unknown· $5M
2021-03-25Series E· $30M
2019-05-20Series E· $28.66M
Leadership Team
Brad Weisberg
Founder & CEO
Andy Cohen
President and Chief Operating Officer
Recent News
2025-08-07
Company data provided by crunchbase