Risk Strategies Company · 2 months ago
Technician Manager (Veterinary-Focused)
United States
Full-time
Remote
Mid, Senior Level
$52K/yr - $74K/yr
3+ years expOne80 Intermediaries is a leading insurance wholesaler and program manager. The Technician Manager is responsible for supervising operations and staff of the Personal Insurance Solutions AVMA Technicians, evaluating operational strategies, monitoring productivity, and providing leadership to the team.
ConsultingFinanceFinancial ServicesInsuranceInsurTech
Responsibilities
Evaluate operational strategies by conducting needs assessments, capacity planning, and cost/benefit analysis. Perform continuous critique of operational workflows and processes from application received to policy issuance across departments
Establish and monitor productivity, quality of work, and customer service standards. Maintain documentation of processes, procedures and forms
Carefully monitor and adjust backlog management and maintenance of turnaround standards
Monitor, manage, and report activity, production output, and trends of the PIS AVMA Technicians
Supervise, coach, train, and provide leadership and guidance to the team; review and approve time off requests and approve bi-weekly timecards; assign performance goals; write and deliver performance appraisals and corrective action
Collaborate with IT and other department managers on system enhancements, implementations, etc.; define user requirements; monitor system performance; identify and resolve issues; conduct system audits
Serve as key figure in operational workflow meetings between departments
Assure timely and accurate processing of check requests, endorsement requests and policy issuance for all AVMA PIS business lines
Maintain professional and technical knowledge by tracking emerging trends in industry operations management; attend educational workshops; review professional publications; establish personal networks; benchmark state-of-the-art practices; participate in professional societies
Generate various reports including activity and step reports, new business and retention efficiency, etc
Assist with the development and maintenance of PIS market relationships
Provide reporting and attend meetings with the AVMA, as needed
Take on special projects assigned by the Vice President Underwriting which would include inter-departmental coordination of workflows
Qualification
Required
Bachelor's degree in business management or related field
3+ years of related insurance experience with a demonstrated track record of operational leadership success; or equivalent combination of education and experience
Strong interpersonal skills with a proven ability to interface with both technical and business team members at all levels within an organization
Property and Casualty insurance license required
Preferred
Industry professional designations desired (i.e. – CIC, CPCU, CRM, ARM, CISR)
Company
Risk Strategies Company
RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group.
5001-10000 employees
H1B Sponsorship
Risk Strategies Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (4)
2022 (3)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2015-10-07Acquired
Leadership Team
Jeff M. Clinkscales
SVP, West Region Private Client Leader
Lawrence Hartley
Senior Vice President
Recent News
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