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Luminator Technology Group · 1 week ago

Field Service Technician – 3rd Shift (7:00 PM – 3:30 AM)

San Diego, CA

Full-time

Onsite

Entry Level

$29.36/hr - $37.22/hr

2+ years exp

Luminator Technology Group is a global leader in transportation technology, seeking a skilled Field Service Technician to join their team. The role involves installing, maintaining, and troubleshooting advanced hardware and software systems on public transit vehicles, ensuring optimal performance and customer satisfaction.

ElectronicsInformation ServicesInformation TechnologyLightingManufacturingTelecommunicationsTransportation

Responsibilities

Maintain Luminator’s hardware and software and handle customer questions about the state of the system on various public transit vehicles

Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines

Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects

Diagnose errors or technical problems and determine proper solutions on equipment

Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks

Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site

Communicate effectively with plant operators, plant management, third party vendors and other Luminator personnel in support of service operations

Troubleshoot and repair equipment applying technical knowledge and experience to resolve problems

Maintain accurately and timely documentation of work performed on a daily basis at customer sites, including, but not limited to periodic preventive maintenance and intermittent corrective maintenance tasks

Review product prints and specifications

When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers

Work with site management to review and ensure products are installed to specifications

Coordinate work with other groups to ensure meeting commitments

Document processes

Operate vehicles in a safe manner and use field systems appropriately

Follow all Company procedures and protocols

Collaborate with technical team and various teams across the organization

Act as a representative of the company and build positive relationships with customers

Perform all other duties as assigned by management in a professional and efficient manner

Qualification

Equipment MaintenanceTroubleshootingElectrical SystemsMechanical KnowledgeComputer ProficiencyProblem SensitivityOral ComprehensionCritical ThinkingInterpersonal SkillsTime Management