Medline · 2 months ago
Product Support Spec
Northfield, Illinois
Full-time
Hybrid
Entry Level
$23.25/hr - $32.50/hr
1+ years expMedline Industries, LP is a growing worldwide organization that offers a competitive total rewards package and opportunities for career growth. The role of Product Support Specialist involves providing in-depth knowledge and support to internal product and sales teams, resolving customer requests, and collaborating with Product Managers to address product issues and training deficiencies.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group
Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses
Accurately cross-reference and/or research external brands to identify corresponding Medline products
Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items
Report product issues/concerns
Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items
Provide administrative support and respond to sales rep questions as needed
Qualification
Required
High school diploma or equivalent
At least 1 year customer service experience
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
Preferred
Bachelor's degree
Previous healthcare experience
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
10001+ employees
H1B Sponsorship
Medline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
2026-01-07
2025-12-26
TheStreet.com
2025-12-20
Company data provided by crunchbase