Celigo · 2 months ago
Technical Customer Success Manager
US
Full-time
Onsite
Mid Level
$70K/yr - $95K/yrCeligo is a leading integration platform that simplifies how companies integrate and automate processes. The Technical Customer Success Manager is responsible for helping customers effectively utilize the platform, ensuring their long-term success through technical guidance, enablement sessions, and troubleshooting support.
Cloud ComputingData IntegrationInformation TechnologyPaaSSaaSSoftware
Responsibilities
Support adoption efforts for new and existing customers by delivering technical guidance and best practices
Assist in configuring, testing, and troubleshooting integration workflows and data flows on the Celigo platform
Partner with Account Managers to ensure alignment on customer objectives and successful execution of enablement plans
Conduct one-to-one or one-to-many sessions to help customers understand key technical concepts and platform capabilities
Identify adoption blockers and recommend scalable solutions to improve performance, reliability, and value realization
Work with senior Adoption Specialists and Technical Leads to escalate complex technical issues
Track customer health signals and usage trends to help drive proactive outreach and engagement
Contribute to internal documentation and knowledge sharing resources to scale team impact
Stay current on platform updates and contribute feedback based on customer interactions
Qualification
Required
Ability to quickly learn and demonstrate Celigo platform functionality
Problem-solving mindset with strong analytical and troubleshooting skills
Strong written and verbal communication skills; able to explain technical concepts to a non-technical audience
Comfortable working independently and collaboratively in a fast-paced, customer-centric environment
Bachelor's degree in Computer Science, Information Technology, or a related field
Proven experience in a customer-facing technical role, such as Technical Account Manager, Customer Success Manager, or Solutions Engineer
Foundational understanding of APIs, webhooks, and integration principles
Basic experience with cloud-based applications such as NetSuite, Shopify, Salesforce, Amazon, etc
Preferred
Experience using tools like Salesforce, Gainsight, or customer support/ticketing platforms is a plus
Benefits
3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
Generous benefits package, including parental leave
Monthly tech stipend
Recognition opportunities
Company
Celigo
Celigo is the AI-driven integration platform(iPaaS) that allows applications to work together for both IT and business users.
Founded in 2011
501-1000 employees
H1B Sponsorship
Celigo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (7)
2022 (6)
2021 (6)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$80.25MKey Investors
OMERS Growth EquityNewSpringTVC Capital
2021-12-08Series C· $48M
2019-10-07Series B· $20M
2016-01-16Series A· $12.25M
Leadership Team
Jan Arendtsz
CEO & Founder
Scott Henderson
Co-founder and CTO
Recent News
Company data provided by crunchbase