PayPal · 2 hours ago
Sr Technical Account Management
Austin, TX
Full-time
Hybrid
Mid, Senior Level
$94K/yr - $156K/yr
3+ years expPayPal has been revolutionizing commerce globally for more than 25 years. The Sr Technical Account Manager collaborates internally to enhance process quality and effectiveness while addressing client needs through tailored solutions, ensuring clients maximize the value of their products and services.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Monitor proactive technical health for Enterprise merchants
Identify and suggest solutions to improve customer experience
Consult with merchants and internal teams on integration best practices
Initiate strong relationships to help merchants succeed
Diagnose and identify issues with APIs, code, services, and network latency
Advocate on merchants' behalf to improve products, systems, and processes
Be the main point of contact for technical issues affecting our Enterprise merchants
Qualification
Required
3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Monitor proactive technical health for Enterprise merchants
Identify and suggest solutions to improve customer experience
Consult with merchants and internal teams on integration best practices
Initiate strong relationships to help merchants succeed
Diagnose and identify issues with APIs, code, services, and network latency
Advocate on merchants' behalf to improve products, systems, and processes
Be the main point of contact for technical issues affecting our Enterprise merchants
Preferred
Relevant customer-facing, technical work experience
Technically minded, with a proven track record of adopting and mastering new technologies and tools
Confident communicator - equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team
Demonstrated knowledge of web technologies and can learn new languages and services like JavaScript, PHP, Java, HTTP, HTML, JSON, etc
Troubleshooting experience with API calls (SOAP, REST, GraphQL)
Understanding of basic SQL Commands and data analysis
Prepared to be on call to assist with out-of-business hours escalations, by collaborating with other support teams
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (945)
2024 (918)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase