BrightEdge · 2 months ago
Customer Success Manager (Search Marketing Analytics)
London, OH
Full-time
Onsite
Senior Level
5+ years expBrightEdge is widely recognized as a global leader in SEO and Digital marketing, and they are seeking a Customer Success Manager to drive impact for their sophisticated customers throughout the customer lifecycle. The role involves ensuring that the SEO analytics environment is effectively implemented and tailored to meet the needs of large organizations, while also providing high levels of customer value and support for renewal.
AnalyticsContentEnterprise SoftwareSaaSSearch EngineSEO
Responsibilities
Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting
Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment
Drive integrations and implementations to completion
Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements
Drive customer platform usage responsive to technical SEO use cases focused on reporting and research
Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up
Identify, engage, and train different divisions within a customer’s organisation
Provide day-to-day engagement that delivers high levels of customer value and supports renewal
Configure platform to support advanced AI use cases and support customers with this changing search landscape
Qualification
Required
5+ years of relevant experience managing multiple customer accounts
Experience doing discovery of business goals and needs
Experience driving technology/platform adoption and usage
Strong verbal and written communication skills and presentation skills
Working knowledge of SEO/Digital marketing
Experience managing complex integrations
Thorough understanding of digital marketing
Experience with web analytics, Adobe Analytics a strong plus
Benefits
Competitive salary and bonus
Comprehensive benefits (including BUPA healthcare)
Fully stocked kitchens
Social events
Opportunity to expand your experience and knowledge
Smart and fun colleagues
Central London location (Labs Holborn)
Working in a fast-paced environment where you can make a difference
Company
BrightEdge
BrightEdge, an SEO platform delivering an uplifted ROI, enables marketers to increase revenue from organic search.
501-1000 employees
H1B Sponsorship
BrightEdge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (10)
2022 (14)
2021 (12)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$61.9MKey Investors
Insight PartnersIntel CapitalBattery Ventures
2013-06-11Series D· $42.8M
2012-03-15Series C· $12.6M
2010-03-16Series B· $6.5M
Leadership Team
Lemuel Park
Co-Founder & CTO
Judd Lee
Chief Financial Officer
Recent News
Venture Capital
2025-12-05
2025-11-09
Company data provided by crunchbase