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Automated Door Ways Inc · 1 day ago

Branch Manager

Columbus, GA

Full-time

Onsite

Senior Level

5+ years exp

Automated Door Ways Inc is an industry leader in pedestrian door and entrance solutions, seeking an experienced Branch Manager for their Columbus, GA location. This senior leadership role involves P&L accountability, team leadership across multi-state territories, and ensuring operational excellence while managing financial performance and emergency operations.

ConsultingHome DecorHome ServicesIndustrial Automation

Responsibilities

Own branch P&L including revenue targets, margins, and expense management

Develop annual budget with Regional President and monitor revenue pipeline

Approve pricing and margin decisions on complex quotes

Make strategic accept/decline decisions based on profitability analysis

Oversee cost structure: labor, fleet, inventory, and overhead

Share decision-making authority with Service Manager for emergency service requests

Ensure proper call reception and escalation from after-hours answering service

Establish real-time dispatch process evaluating distance, profitability, capability, and priority

Coordinate on-call rotation for territory coverage

Remain accessible by phone for operational escalations outside business hours

Lead and develop Service Manager, Service Coordinator, Technical Coordinator, and administrative staff

Manage technician performance, conduct, and quality standards

Conduct performance reviews and provide development coaching

Handle employee relations and disciplinary matters with HR

Foster culture aligned with PDS values

Monitor productivity, customer satisfaction, and quality

Manage on-call rotation and field coverage

Model safety culture and monitor compliance

Present policies to field teams and approve time-off requests

Maintain executive-level relationships with key accounts

Handle management-level escalations and strategic customer meetings

Support business development initiatives

Represent branch at industry events and customer sites

Review quote margins and NTE approvals for profitability

Oversee inventory levels and van stock investment

Ensure processes align with PDS standards

Implement continuous improvement initiatives

Approve vehicle maintenance and coordinate fleet management

Monitor vendor performance and pricing

Collaborate with Sales on quotes and customer engagement

Review install pricing and approve custom margins

Participate in key presentations and project kickoffs

Monitor market conditions and competitive landscape

Qualification

P&L managementFinancial performanceTeam leadershipERP proficiencyStrategic thinkingDecision-making under pressureCoachingAccountabilityCommunicationCustomer-first mindsetAdaptability