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Business Wire · 2 months ago

Client Service Representative

United States

Full-time

Remote

Entry Level

$52K/yr - $57K/yr

1+ years exp

Business Wire is a Berkshire Hathaway company and the global market leader in press release distribution and regulatory disclosure. The Client Service Representative will act as the first point of contact for clients, handling inquiries and ensuring their needs are met while collaborating with the sales team and other departments.

AdvertisingBroadcastingCloud Data ServicesCustomer ServiceDigital MediaMedia and EntertainmentSocial MediaSocial NewsStock Exchanges

Responsibilities

Field incoming emails and phone calls from prospective and existing clients. This includes but is not limited to queries on pricing, billing/collection matters, general product information, and other related questions

Primary responsibility and contact for membership applications, account setup & transition to Sales Development Representative

As necessary, review inbound leads not related to membership applications and account setup and to determine the appropriate next step for routing

Collaborate with colleagues on specific client interactions, record activity in Salesforce, and ensure proper client follow up occurs as needed

Act as liaison between client, sales team, marketing and newsroom to ensure that client needs are met

Assist as needed with Business Wire office needs and events including media breakfasts and client visits and client lunch and learn events

Keeping current with public and investor relations industry trends

Work as a team member to provide outstanding customer service and support

Consistently surpass customer expectations by understanding the customer’s business, empathizing with their problems and providing solutions to meet their needs

Take the first step, maintain a positive mental attitude and use enthusiasm and genuine concern to establish a trusting relationship that assures customers of your commitment and interest in understanding customer needs and working company internal systems to satisfy those needs

Objectively analyze problem situations, taking personal responsibility for identifying a resolution and steps to provide a solution and remaining engaged until a solution is reached

Possess a working knowledge of products and applications as the backbone for understanding customers’ needs and making suggestions for solutions

Qualification

Customer serviceVerbal communicationWritten communicationSalesforceMicrosoft OfficeMulti-taskingFrench speakingTime managementOrganizational skills

Required

Previous experience providing excellent customer service in a fast-paced environment

Strong organizational, time management and multi-tasking skills

Ability to work under time constraints and deadlines

Excellent and adaptive verbal and written communication skills

Proficient in standard business applications including Microsoft Office (Word, Excel) and ideally, a CRM system such as Salesforce

Ability to prioritize time to maximize the greatest overall return on effort spent and probe for sufficient information to determine the significance and urgency of a specific task and devoting the appropriate amount of time to any given task based upon its relative impact on the successful completion of key job objectives

BA/BS degree, or international equivalent, and customer service experience preferred

Preferred

French speaking a plus

1 year of sales experience preferred

Benefits

Ability to work remotely

Excellent health benefits that begin on your first day of employment

$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources

401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)

PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!

Company

Business Wire

Glassdoor2.6

Business Wire is a well-respected global news source for press releases, photos, multimedia, and regulatory filings. It is a sub-organization of Berkshire Hathaway.

Founded in 1961

San Francisco, California, USA

501-1000 employees